Operations Manager
Shift is a completely reimagined way to buy or sell a used car and leverages technology to create absolute simplicity.My efforts included:- Built and managed a multi-location 6-person document processing team to oversee the end-to-end process of buying/selling used vehicles- Led the development of DMV operations, scaling from infancy to 10 locations- Closely collaborated with accounting and finance teams to develop rigorous business processes- Primary decision maker on DMV regulations- Developed a playbook to include tools, processes, and guidelines for field operations team of 100+ people- Established and maintained critical relationships with finance partners- Cross-functional centerpiece between accounting, finance, legal, field operations, engineering, product, sales, and upper management