Prakash Elumalai Email & Phone Number

Bengaluru, Ka, In

Mumbai, Maharashtra, India

• Key Account Manager for the Railway segment at the Mumbai area office within Cummins Distribution Business Unit.• Oversee trip maintenance and en-route operations for 100 power cars and 200 diesel engines for Central Railways at Lokmanya Tilak Terminal.• Handle customer escalations and ensure compliance with contract execution.• Conduct customer meetings to address complaints and enhance satisfaction.• Responsible for service quality and increasing service touch points.• Facilitate internal team and customer training.

Chennai, Tamil Nadu, India

• Provided field service support in the Engine Power Division for Caterpillar diesel engines and generators.• Supported 65 customers with 85 Caterpillar gensets up to 2000KVA and 30 FG Wilson generators (250KVA & below).• Captured leads to assist the sales team and achieved annual business targets.• Managed AMC renewals and conducted troubleshooting with Caterpillar ET software.• Delivered 24/7 service support, maintaining strong customer relationships.

Sultanate Of Oman

• Led a team of technicians as part of the project division for Cummins diesel engines and generators in Oman.• Managed installation, testing, and commissioning of generators up to 3500KVA.• Modified electrical drawings per site requirements and prepared commissioning documents.Major Projects:• Haya Water: Synchronized and commissioned 2 x 3500KVA gensets with NGR panel controlled by PLC.• Salalah Sanitary Drainage Services: Commissioned 2 x 1675KVA gensets with Digital Master Controller (DMC 8000).• Ministry of Defense, Oman: Commissioned 2 x 275KVA gensets with auto cyclic changeover controlled by PLC.

Calicut Area, India

• Organized a 15-member team, providing field service support across five districts in North Kerala.• Handled customer calls and created service requests, ensuring timely responses from service engineers.• Maintained service spare parts and prepared scheduled maintenance notifications.• Closed service requests with comprehensive reports and ensured compliance with RECT and MTTR standards.

Chennai Area, India

• Delivered field service for Cummins engines and generators, performing maintenance and troubleshooting.• Executed scheduled maintenance and annual maintenance contracts, preparing service and troubleshooting reports.

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, First Class

Bachelor Of Technology - Btech, Electrical And Electronics Engineering, First Class

Diploma, Electrical And Electronics Engineering, First Class With Distinction