Eric Pressman Email & Phone Number

Needham, Ma, Us

Waltham, Ma

AI Strategy and Implementation: Collaborate with leading AI technology providers to harness AI technologies, driving the definition, execution, and delivery of cutting-edge solutions for clinical decision-making products.Leadership in Product Innovation: Pioneer the integration of "lean experimentation" into the product development cycle, leading cross-functional teams to ensure investments align with user needs and deliver measurable success.UX Research Transformation: Revolutionized UX research at UpToDate by introducing advanced quantitative methods, significantly enhancing physician engagement throughout the product design process.Strategic Team Leadership: Guide the user experience research team in strategic initiatives, setting and achieving benchmarks for user experience and product success through Key Experience Indicators (KEIs).Comprehensive Research Execution: Conduct in-depth quantitative and qualitative UX research, providing actionable insights into user behavior and attitudes to inform stakeholder decisions.Advanced Tool Integration: Spearheaded the selection and integration of major UX tools, like PowerBI, Qualtrics, Fullstory, Optimizely, and Pendo, enhancing data visualization, user feedback, session analysis, A/B testing, and user education.Innovative Voice UX Research: Designed and deployed a UX research platform for voice assistants (Alexa and Google Assistant), facilitating advanced quantitative UX studies on voice interaction platforms.

Natick, Ma

Leadership and Team Growth: Spearheaded the inception and expansion of the User Experience Group, scaling from 7 to 70 members over 14 years, showcasing strong leadership and strategic hiring practices.Cross-functional Collaboration: Forged strong alliances with development, sales, and marketing teams, aligning UX resources with corporate objectives to enhance product strategy and execution.State-of-the-Art UX Center Creation: Conceived and managed the User Experience Center, a multi-million dollar facility with advanced technology, significantly enhancing user research capacity and facilitating customer engagement.Customer Research Management: Led a specialized team in UX customer recruiting, streamlining the process for gathering impactful user insights through research and analysis.Innovative Analytics Development: Developed a business analytics platform integrating company-wide data, delivering real-time insights and driving data-informed decision-making in UX strategies.Educational Tools Initiative: Championed the design of user-friendly professional tools for STEM education, promoting technology accessibility and educational growth.Technology and Process Enhancement: Initiated and implemented collaborative technologies and methodologies, boosting efficiency and synergy between the User Experience and Development teams.Customer-Centric Research: Directed comprehensive customer research, utilizing both quantitative and qualitative methods to gather, analyze, and translate user data into actionable UX improvements.Innovation and Patenting: Pioneered and patented novel solutions for complex UI challenges, facilitating user-centric development and strategic internal evaluations.Strategic UX Evaluation: Conducted critical UX evaluations for key products, influencing product development and delivering insights to senior management for informed decision-making.

Greater Boston Area

Product Research and Development: Spearheaded research and evaluation for major software products like Flash, Dreamweaver, ColdFusion, and early mobile content delivery platforms, aligning with pre-iPhone era innovations.Usability Expertise: Applied a broad range of usability evaluation methods, including testing, walkthroughs, prototype testing, and contextual inquiries, to refine product designs and enhance user experience.Collaborative Reporting: Synthesized and communicated key research findings to engineering, marketing, and product management teams, ensuring critical usability issues were prioritized and addressed.Usability Lab Creation: Designed and implemented a cost-effective usability testing facility for the East Coast office, boosting the organization's research capabilities.Strategic Partnership Engagement: Led user research and interface design for key partners such as Nokia, AOL, TV Guide, and Microsoft, delivering tailored usability insights and solutions.Contractor Management: Coordinated with external contractors to conduct comprehensive usability research for various products and websites, ensuring quality and consistency.Community Education and Leadership: Educated the Adobe developer community on UX best practices, particularly for Flash-based web applications, through speaking engagements and published articles, establishing myself as a subject matter expert.

Greater Boston Area

• Organized company-wide resources to produce websites for Lycos.com, one of the original major search engines and content sites of the early Internet.• Leveraged early web technologies (ASP, ColdFusion, HTML/JavaScript, XML) to create content destinations for sites in the Lycos Network.• Tested and ensured usability for all assigned development projects. • Studied user behavior on the Internet with the Usability team.