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Fernando Eduardo Da Silva is listed as Luxury Hospitality and Management | Assistant Reception Manager | Guest/Customer Service | Guest Relations | HR and People Operations Manager | Administrative Assistant at EKOS Luxury Hotels, based in Fernando De Noronha, Pernambuco, Brazil. AeroLeads shows a matched LinkedIn profile for Fernando Eduardo Da Silva.
Fernando Eduardo Da Silva previously worked as Front Office Receptionist - Pousada Morena at Ekos Luxury Hotels and English Language Teacher at Autônomo. Fernando Eduardo Da Silva holds Graduação, Human Resources Management/Personnel Administration, General from Estácio.
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• Professional worker with 7 years of experience in 5-Star Hotels and overall knowledge in Hospitality, especially focused on Personalized and Effective Customer Service. • Solid career at Hotel Fasano and active participation in the implementation and opening of Emiliano in Rio de Janeiro. • Analytical ability to discern diverse perspectives and dedicate special attention, in an empathetic and genuine manner, to everyone involved. • Ability to overcome and solve conflicts such as: customer dissatisfaction, disagreements within teams and adverse situations in a professional, empathetic and effective way; facilitating the search for resolutions and agreements through assertive decisions, appropriate posture and transparent communication. • Practical general knowledge in Hospitality, Front and Back office departments: Housekeeping, Concierge, Reservations, Security, Meetings and Events, Accounting, Frontdesk, Night Audit, Human Resources, F&B, Maintenance and IT – to contribute to assist other departments and help promote greater fluidity , effectiveness and improvement of customer experience and satisfaction.
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Fernando De Noronha, Pernambuco, Brasil
Provide personalized Bilingual (pt-en) service;Greet guests at the front desk; Check guests in and out; Answer guests questions; Recommend activities and restaurants; Store luggage; Answer the telephone and forward calls; Make reservations over the phone; Arrange transportation for guests; Maintain guest records; Handle customer complaints and requests.
Rio De Janeiro
I taught personalized language classes for students of different ages and knowledge, by adapting classes to the students' pace and needs; Developed and enhanced students' reading, writing, speaking and listening skills; Guided, encouraged and helped students develop interest and self-confidence to practice the new language.
Rio De Janeiro, Brazil
Provided Bilingual(pt-en) assistance in person or via phone to Customers and Partners with directions, questions, suggestions, complaints, conflict management, etc...;Located as the number one channel in which customers personally came or were referred by organic and non-organic employees to express any type of opinion, but mainly, complaints pertinent to.
Rio De Janeiro, Brazil
Made decisions in situations of high demand or problems involving guests;Ensured that all tasks of the Night Audit team were being carried out correctly by the Night Auditors and within the stipulated time period;Monitored internal movements through CCTV;Walked throughout the property on night patrols, reporting whatever was necessary (in terms of.
Rio De Janeiro, Brazil
Responded and made decisions for the operation of the Reception and Hotel in situations where the Reception Manager or General Manager were absent;Transmitted knowledge of Opera System to the team of receptionists;Shared profiles, personalities preferences and details of guests with the team in order to custumize the service;Trained new team.
Rio De Janeiro, Brasil
I welcomed guests and passers-by, meeting their demands in a friendly and pleasant way; Answered the phone until the 3rd ring, respecting the company's service standards and always addressed guests by name; Performed check-ins and check-outs following procedures and quality rules stipulated by the company; Checked and responded to e-mails from Reception.
Rio De Janeiro, Brazil
I assisted guests and VIP clients since their arrival to their departure from the hotel, ensuring maximum satisfaction and effectively promoting the Hotel's services; I scorted and introduced guests to the hotel's apartments and facilities; Managed guest complaints and dissatisfaction since the start, aiming to provide a general outline of the problem as.
Rio De Janeiro, Brazil
I answered internal and external telephone calls following Company standards and meeting guests requests and expectations.
Nova Iguaçu, Rio De Janeiro, Brazil
I actively taught in class English at the Nova Iguaçu, Posse and Mangaratiba Schools, according to the methodology proposed by the School;I prepared classes and varied activities that contributed to the student's improvement and development in the language, by correcting tasks and helping with one-on-one tutoring classes for less effective learning.
Rio De Janeiro, Brazil
Provided bilingual customer service at the Fasano Hotel Business Center;Received requests for use of event rooms and forwarded them to the Hotel Events Department;Elaborated quotes for services offered at the Business Center;Filled out spreadsheets;Performed printing, copying and scanning services;Assisted guests on how to use computer equipment and access.
Nova Iguaçu, Rio De Janeiro, Brazil
Served customers in a friendly and efficient manner;Prepared food according to company standards;Maintained the cleanliness and organization of the workplace;Operated the cash register, prepared snacks, French fries, drinks, desserts, etc.;Cleaned and sanitized equipment (ice cream machine, stove, boiler, fryers, griddle, etc.), floors, chairs, tables and.
Quick answers generated from the profile data available on this page.
Fernando Eduardo Da Silva works for EKOS Luxury Hotels.
Fernando Eduardo Da Silva is listed as Luxury Hospitality and Management | Assistant Reception Manager | Guest/Customer Service | Guest Relations | HR and People Operations Manager | Administrative Assistant at EKOS Luxury Hotels.
Fernando Eduardo Da Silva is based in Fernando De Noronha, Pernambuco, Brazil while working with EKOS Luxury Hotels.
Fernando Eduardo Da Silva has worked for Ekos Luxury Hotels, Autônomo, Riosul Shopping Center, Hotel Emiliano, and Fasano.
You can use AeroLeads to view verified contact signals for Fernando Eduardo Da Silva at EKOS Luxury Hotels, including work email, phone, and LinkedIn data when available.
Fernando Eduardo Da Silva holds Graduação, Human Resources Management/Personnel Administration, General from Estácio.
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