- Co-founded by former PwC & IBM Employees- 20+ years in working with fortune 100 companies in the US and more than 14 countries. - Business development & growth focus ($20+MM growth with 15% YoY growth)- Customer relationship management (100+ accounts over the last 15 years).- Application (SaaS) Development (5 commercial SaaS projects with more than 150 projects in 20 years)- Global team building and management expertise. - People Management (managed large teams, responsible for 500+ employees)- Vendor Management (streamlining vendor management and fraud-detection)- Expert in digital transformation and Strategy- Hands-on experience in Enterprise IT applications architecture, design, implementation, and operational maintenance.

- Steer the medical & Regulatory advisory board in various medical innovation programs for developing pharmaceutical solutions - pertaining to Pain Management, Infectious Diseases, Skin Care, and Hair Growth.- Fill new drug pipeline through internal R&D coupled with crowdsourcing innovation and discovery.

- Founded iCube Medical as a healthcare analytics company aligned to support HCP stakeholders discover actionable insights from Big Data mining and predictive analytics/artificial intelligence methodologies. a) Healthcare 5P Analytics b) Dr.OID – Virtual physician (data-driven) c) Healthcare financial analytics- Digital innovations, transformation support- Create digital innovations using AI and big n and strategy for managing healthcare strategy decision data technologies: a) ‘PQuintile’ (www.pquintile.com) b) ‘ProComply’ (https://www.procomply.us/) c) "Covid-Analyzer' tool: a self-assessment health check for post-COVID recovery.

- Developed several sales and marketing conversation models to enable field sales reps.- Streamlined more than 55 fragmented individual product marketing group’s go-to-market strategies. - Enabled largest global deployment across 14 regional markets (USA, EMEA, ANZ, SEA, APAC) with over 5000+ users in 8+ languages – compatible with BYOD, SLD (Sales Learning & Development) & many AI-based features.

(Artificial Intelligence /Robotic Process Automation / Data Science)ProAutomate offers unified RPA solutions combining innovative RPA & AI technologies to transform customers' business process automation with agility and efficiencies.1. AR (Anonymization & Redaction) Automation:- An end-to-end AI technology platform for handling GDPR Compliance, EMA Policy 0070, and Health Canada PRCI submissions and.- Trained over 100+ AI models to automatically find, and eradicate, all traces of sensitive data instantly. 2. Deep Voice Recognition:- Designed to understand human spoken language expressed in a natural way by converting speech-to-text in real-time, using "Deep Neural Network" learning models.- The ProAutomate "Voice Recognition" Artificial Intelligent System is highly customizable with other third-party algorithms to get best-of-the-breed and cutting-edge Voice technology to suit specific and localized requirements. 3. Backoffice Automation:- Process both high and low complexity-based structured data and automate repetitive tasks such as data entry, reporting, inventory management, and documentation. - Offer 360-Degree customer-centric view empowering to build strong customer holding resulting in reduced call handling and operational costs, simplified tasks, rapid innovation, and reduced turnaround times.4. eCommerce Automation- Help automate your eCommerce system to simplify different aspects of your business operations such as Order Refunds, Fulfillment, and Replacements Automation, Invoice Automation, Inventory Management Automation, etc.5. RCM (Revenue Cycle Management) Automation- Medical Coding, Account Receivables, Reconciliation & Claims Submission6. Predictive Analytics- AI-backed predictive analytics solution to predict customer behavior prediction, business forecasting, fraud detection, credit risk assessment, and analysis of life sciences data.

- Lead the launch of ProInteract (sales enablement) Platform for Acclarent USA.- Collaborated with stakeholders to create and package high-value, easy-to-use integrated sales enablement & customer engagement tools (sales guides, training decks, presentations, demos, collateral, calculators, competitive matrix, etc.).- Enable shorten ramp time with an amazing onboarding experience that enables reps to succeed - The ProInteract platform enabled in accelerating new sales rep onboarding and reduce the time from hire to deal close with better decisions and demonstrate impact with data-driven insights.

(Clinical Disclosure Management)- Lead and managed the development of an AI-based PoC approach for redaction and anonymization of clinical documents with auto redaction, risk analysis, and inbuilt content/document management platform.

(Enterprise Data warehousing and Business Analytics)- As a liaison for data analytics and big data solutions for their expense requisition & analyzer project.- As an AI SME for their PoC on AI Solution (Invoice Automation) using OCR to recognize hand-written invoices.

- Collaborated with stakeholders to create and package high-value, easy-to-use integrated sales enablement & customer engagement tools (sales guides, training decks, presentations, demos, collateral, calculators, competitive matrix, etc.) via ProInteract platform.- Enabled in accelerating new sales rep onboarding and reduce the time from hire to deal close with better decisions and demonstrate impact with data-driven insights.

- Collaborated with stakeholders to create and package high-value, easy-to-use integrated sales enablement & customer engagement tools (sales guides, training decks, presentations, demos, collateral, calculators, competitive matrix, etc.) via ProInteract platform.- Enabled in accelerating new sales rep onboarding and reduce the time from hire to deal close with better decisions and demonstrate impact with data-driven insights.

- Provided global leadership in the successful implementation of various eCommerce cloud projects and - DevOps Services.- Provided solutions to Samsonite/ TUMI in North America, Korea, China, Indonesia.- Launched TUMI in the Indonesia market by working with MAP & various international vendors with resources physically in overseas offices.- Developed several eCommerce operational strategies, such as holiday readiness, etc.- Spearheaded the successful up-gradation of and integration of CVCC to Hybris 6.7 Platform.- Successfully led critical Production Deployments via Managed Services. - Built and deployed 800 >+ builds in 2 years

(Enterprise Large Digital Platform and Data Architecture / Solutions Provider)- Provided digital strategy and successful implementation (design, architect, team management, program management) of more than 25+ projects.- Created and managed the CPG industry’s largest consumer database.- Provided solutions for complex business problems (Tylenol recall, Splenda patent expiration, Zyrtec OTC market capture etc)- Digital marketing strategies.- Build from group-up a custom shared digital platform “eConsumer” that hosts 200+ brand websites.

Provided management consulting work focused on customer relationship management for the banking, financial, and retail industries.

Project: American Airlines Web Reference (AAWR)Project Budget: US $ 6 million AAWR project was aimed at centrally consolidating, managing, presenting, and converting existing policies and procedure documents (over two million) for various AA departments stored in mainframe legacy systems into the web-based format. At a high-level AAWR, was architected and built with various packaged and custom software to extract documents from mainframe systems, convert/manage, present them to end-users in a secured and personalized manner. Packaged tools utilized were ATG for presentation, Interwoven, and MetaTagger for content management, Netegrity SiteMinder for security, and Verity K2 Server for providing search functionality. While, custom development included extraction and synchronization of content to and from Sabre mainframe systems using Weblogic, Java and JMS.Achievements:- Led and successfully managed three teams: Content-Presentation; Content-Management; Content-Security.- Effort included in-depth knowledge and understanding of packaged solutions/platforms such as ATG, Weblogic, Siteminder, Verity, Interwoven, and a host of development tools and technologies such as J2EE, Java, XML, XSL, T3, Jbuilder, Oracle, LDAP, Sun Solaris 8, etc.- Successfully implemented two project Phases, incepting from Strategy to Development and Deployment.- Gathered and processed business requirements to create functional specs.- Established and managed solid client-vendor relationships.- Was responsible for successful integration of the following interfaces; ATG-Verity; Siteminder-ATG; Interwoven-ATG.- Architected and implemented project infrastructure and network buildout. - Infrastructure was designed and implemented to handle two million documents and over 4000 transactions/minute.

Project: AACMProject Budget: US $ 4 million AACM was an enterprise-wide applications security system that would provide a centralized user profile repository for American Airlines Internet, Extranet, and Intranet applications authentication and authorization. AACM project also included a host of supporting applications such as user registration and help desk support applications. Project components included secure infrastructure development; network build-out; custom application development; packaged software configuration and systems integration.Achievements:- Successfully setup a system that implemented load-balancing and fail-over among twelve (12) web servers and sixteen (16) instances of application servers.- Monitored and managed the deployment and fine-tuning of applications systems for enhanced performance.- Resolved major technical snags and performance issues.

Project: Siebel eAutomotive PrototypeSiebel Automotive Prototype was aimed at developing an eAutoSales and eAutoService portal prototype using Siebel2000 eAutomotive vertical suite of products. This prototype would design and implement use cases that would enable collaborative business functioning of General Motor’s manufactures, dealers, and consumers. The ultimate goal of this project was to demonstrate and successfully pave way for full-scale implementation of multi-channel communication of GM’s Automotive business partners to enable effective sales and service.Achievements:- Provided technical and business functional expertise in the area of Automotive Sales and Service - Assisted in the setup of infrastructure and implementation- Coordinatee development efforts of user-cases- Successfully created and assisted in the implementation of eAutomotive prototype use-cases- Assisted in the setup of development infrastructure- Gathered and processed business requirements to create functional specs.- Facilitated the presentation of prototype to the client

Project: Transora.com (Newly Formed as 1SYNC with the merger of UCC & Transora)Project Budget: In excess of US $32 million Transora was the world's largest business-to-business consumer products e-Marketplace funded by 54 of the world's leading food, beverage, and consumer products companies. Transora would enable consumer products companies across the world to streamline business transactions with their suppliers, buyers, and distributors via the internet. Transora project as a whole included numerous sub-projects. The project in question involves the development of Transora e-Markets portal website, which would facilitate community creation, and the creation of front-door systems for e-procurement. Transora being in its infancy was faced with an enormous challenge in various business and technology areas.Achievements:- Developed and Delivered the Transora portal site in a record time frame using ATG Dynamo and Interwoven.- Built team for PwC and Transora client from inception. - Delivered two pilot projects that integrated anchor technologies and external ASP applications such as Yellowbrix for news feeds, eBreviate for auctions etc- Developed 365x24x7 high available, scalable and robust infrastructure architecture for portals.- Delivered numerous proof-of-concept projects to prove various technologies. - Resolved and provided solutions to complex technical issues. Innovated various solutions that met business requirements. - Was responsible for career development of team members, managing client expectations, facilitating friendly and learning environment, resolve complex technical issues and act as subject matter expert.

Project: atg.com, and D5.comProject Budget: US $ 1.1 million The goal of the ATG.com project was to assist Art Technology Group (ATG) in the architecture, design, development, and implementation of a fully functioning e-commerce website. The new site would provide current and prospective customers, strategic partners, and ATG staff with the ability to interact with ATG and each other through the use of the internet. Users would have access to current information regarding ATG, upcoming product releases, upcoming seminars, training, and function registration, software downloads, and partnership applications. The content of the site would be personalized for each user based on the user's profile and the Dynamo 5.0 content targeting capabilities. A key feature of the new site was the ability for users to create a personalized page with the content they chose called MyATG.com. Achievements:- Utilized 50 % of the time for project management tasks assisting the project managers in preparing project plans, project schedules, and billing.- Utilized 25% of the time on hands-on technical architecture, design, development, quality control and implementation. - Dealt with tasks that were technical in nature and moderately complex in nature. - Coordinated with Dynamo experts and developers to solve extremely complex project technical issues. - Was responsible for project deliverables and quality control utilizing 25% of time helping team members to bring up to speed, technical coaching, task assignment.

Project: Global Consumer Care CenterTo provide Motorola Solutions (formerly Motorola Direct) with assistance in the analysis, design construction, and implementation of a North American (U.S. and Canada) Consumer Care Center, the global analysis, design, and construction for 7 additional global contact center deployments. The three key areas of this project were 1) Siebel application development, 2) Siebel application Interfacing, and3) Systems Integration and Technical Architecture. The call center CRM application was required to integrate with front-end and back-end systems such as internet commerce self-service site and legacy mainframe. Achievements:- Produced interface and architecture analysis and design documents, after numerous client interviews- Analyzed current and proposed data volume flows among Call Center and Internet Commerce systems to evaluate the impact on the proposed architecture based on parameters such as growth projects, bandwidth, performance, etc.- Risk-Benefit analysis among various architecture, interface, and vendor alternatives.- Developed prototypes and proofs-of-concept to demonstrate the feasibility of integration designs- Architected global call center system (call centers in Europe, Latin America, North America, Middle East, and Asia) using Siebel Replication Manager. - Successfully evaluated issues related to globalization and internationalization- Created standards and specifications for interface designs, for transactions related to product catalog browsing, shopping cart, credit card authorization, tax calculations, order placing, servicing, repair status, knowledge base, and consumer feedback.

Project: Integrated DesktopTo provide Sprint Customer Service Group (CSG) an integrated working prototype that implements the Sprint “One Desktop” vision. The prototype activities involve establishing a detailed proof of concept plan that demonstrates the integration of CSR desktop applications with legacy systems to support sales and service operations for Sprint CSG and Sprint PCS. The prototype consisted of a complete IT project life cycle stages, which included Analysis, Design, Construction, Testing, and Implementation. The prototype scope included all of the components of interaction between the CSA and the legacy applications needed to support three business scenarios for Sprint CSG and PCS. The business cases included in the prototype were: long-distance order for residential customers, PCS cell phone order, and Billing inquiry and dispute.Achievements:- Project understanding and interpretation of clients business and functional process to facilitate design, construction and implementation- As-Is enterprise systems architecture, infrastructure, and applications analysis- Provided systems interface, architecture, and integration analysis/requirements document- Coordinated with client and provided hardware and software specifications for the development environment.- Prepared interface and systems integration design specifications.- Systems Integration and Architecture development/construction, testing, and implementation.- Innovated a six-tier, nodal gateway architecture to access the client's legacy system, which effectively encapsulated business units and provided portals for eCommerce integration. This was performed using the Bea Systems RPC-based middleware - Tuxedo.- Integration and interface development of the middle-tier server to access mainframe data using EHALLAPI. This server was innovatively designed to demonstrate load balancing and scalability.

FAREIS (First American Real Estate Information Services) is a nation-leading real estate information company with over 5000 employees. It was established in 1859 as a Tax and Title company. In recent years it had rapidly expanded its services to various real estate, financial, and software services.This project was aimed at developing an internal CRM team that would be responsible for managing the information technology for company-wide sales and service via online self-service and call centers.Achievements as a Manager:- Successfully managed Siebel Enterprise Systems including Scopus to Siebel Call Center migration, Siebel Help desk implementation, and Siebel Sales Automation implementation.- Successfully gathered requirements and proposed business process re-engineering alternatives.- Drafted project requirements based on interaction with marketing and strategy resources.Achievements as a Technology Lead:- Siebel Scopus migration project: Installation of development, test, and production Siebel environments; Production environment included fault-tolerant (using NT clustering) and optimize load balance (Using resonate); Siebel administration, Siebel service enterprise application customization using Siebel Tools, deployment using Siebel Anywhere - Siebel Pilot Project (Level 1 support– Thick client): Requirement documentation; Siebel Administration and design documentation, Application functionality mapping; EIM and Data migration design documentation.- Siebel Pilot Project (Level 2 support– HTML Think Client): Installation of the development environment (Internet Information Server, and Siebel Web engine), Creation and customization of Siebel HTML think client using Siebel tools, HTML authorizing tool (FrontPage), Siebel tags and extensible markup language (XML).

FirstPlus Financial is a nation-leading 125-equity mortgage lending company headquartered in Dallas with over 3,000 employees. It has three major call centers in the US with over 700 loan officers and loan processors.Project: Call Center Application DevelopmentHands-on development and maintenance of client/server and computer telephony integration (CTI) enabled PC-based applications for financial marketing and customer care center. Achievements:- Custom built and configured CTI enabled telemarketing sales automation client application, which was primarily a front office desktop tool used by over 700 loan officers. This application interfaced with Davox predictive dialer, Lucent PBX, AS400 main-frame (loan servicing system), Delphi (loan origination system), and credit bureau systems.- Created intranet-based reporting application for enterprise-wide access of daily/weekly reports- E-Commerce - Advanced website development/programming: Product-specific interactive financial calculators, forms and database communication using ODBC, and active server pages. - MS SQL server database programming and administration: Created and managed databases, schema changes, administration, stored procedures, maintenance, and optimization. This database contained over 85 million records.- Davox & Genesys computer telephony integration: Participated in the support and development of Davox ActiveX control used for telephony integration with client-server applications.- Feasibility and project prototyping: Lead the proof-of-concept development effort for the next generation telemarketing system. - Components of the system included Siebel Finance and Genesys for CTI which was designed for on-the-fly development and voice and data transfer among various agents and call centers.

Project: Call Center ManagementManagement of financial banking call center development and operations. Specifically, it included, strategizing call center applications, team development, market analytics, vendor management, revenue growth, and management of technical support. Achievements:- Provided innovative solutions for issues relating to IT, marketing, telephony, and finance.- Managed day-to-day work assignments, task scheduling, and timesheets for the programming team.- Mentored/ coached junior developers.- Performed business analysis and user interaction.- Managed technical support processes.- Analyzed and implemented marketing strategies to boost turnover and revenue.- Effectively managed multiple vendors and consultants, IT interdepartmental integration, and streamlined acquisitions. - Managed the coordination of Y2k testing and enterprise-wide systems compliance.- Drafted project requirements based on interaction with marketing and strategy resources.

Lindsey Morden is the nation’s second-largest independent insurance claims services corporation having 400 offices in 40 countries with over 5,000 employees.Project: LINK - Insurance claims processing client-server application- Extensive GUI programming in PowerBuilder, and SQL. Used third-party tools like PowerImage, and various other ActiveX controls.- Intricate programming with windows95 and windows NT SDK (Win32 API). - Good understanding of issues relating to network PC and frame relay.- Actively managed the migration of database from SQL anywhere 5.5 to Sybase system 11. - Used C++ programs to natively communicate with printer drivers and to improve the performance of mathematically intensive operations.

Project: Document Imaging System (DIS) – Paperless-Office and productivity Modules- Created multi-channel communication and productivity modules that integrate with scanners, fax servers, and digital photo cameras. This module became the backbone of Paperless Office.- Created Word Processing application: Comparable with commercial software like Word and WordPerfect. - Features included: spell check, saving and retrieving from the database, create system registered OLE objects, perform dynamic data exchange, create and custom format tables, headers/footer, mail merge fields, and template documents- Created Spreadsheet application: Currently in production and replaced Microsoft excel application- Created Drawing Package: Currently being used by company adjustors to draw home building plans, car collision, and damage diagrams. - Features included: Object patterning, database communication, line style, freehand drawing, and templates.

Texas Transportation institute is rated as one of the most highly regarded university transportation research groups in the nation. Project: RMODSThe Rigid Pavement Evaluation System (RMODS) project was part of a large contract secured by TTI from the department of Transportation. The goal of the project was to provide the department of transportation with both hardware and software tools to non-destructively evaluate pavement conditions and create plans for their maintenance. The actual duration of this project was over five years. This project was of typical research and development in nature, which required literature research, data collection, and computer coding. Achievements:- Created computer programs in C/C++ language. Programming involved extensive mathematical number crunching for providing solutions to complicated in-determinant expressions. - Organized address-list and phone numbers to facilitate major highway planning and public involvement process. - Implemented using Microsoft Access. - Reports and letters were generated using the Access report module.Technologies: C, C++, WordPerfect, Microsoft Office Suite of Products