Elizabeth P. Email & Phone Number

As an IT professional with an extensive customer service background, my passion is turning a group of individuals into a collaborative team. Discovering their strengths and helping to develop their skills ensures the success of a support organization. I have a proven accomplishment in standardizing support processes for both large and small businesses in the public and government sectors. I am proficient at composing departmental policies and procedures, drafted a number of customer-facing periodicals, monthly newsletters, and established the organization’s first ITIL/IT Service Catalog. I attained ITIL v3 certification in 2011, HDI Support Center Director in 2017, and currently hold a Public Trust security clearance.Specialties: • HDI Support Center Director certified.• ITIL v3 certified, emphasis on Service Operation and Continual Service Improvement. • Proven successful Team Leader, committed to staff development and maximizing effectiveness.• Customer focused, utilizing excellent interpersonal communication skills.• Displays great care to detail by way of thoroughness, organization, and structure.• Adept at extinguishing unexpected situations through analytical problem resolution. • Considered to be a motivational leader with a reputation for integrity and quality.

Listed skills include Collaborative Problem Solving, Team Building, Windows Server, Service Desk, and 28 others.