• Developed and managed automotive repair service fleet specializing in electronic module coding, programming, and calibrations.• Provide OEM Dealer-level tooling capabilities on customer site, using latest technologies and SAE certified technicians• Expanded coverage into multiple states including Florida, North Carolina, Texas

- Lead work efforts to transform the servicing experience of our customers, through facilitating the evolution of authentication practices. - This is achieved through forward thinking driving the adoption and integration of new technologies

• Managed end-to-end process improvement project portfolio for Global New Accounts organization, responsible for saving an average of $5M+ in operating expenses from budget• Drove transformational projects to optimize automated new account application processing, resulting in increased billed business revenue of over $400M per year• Led global team of analysts/engineers focused on generating new cost-saving project ideas, using data-driven cost-benefit analysis techniques to create business cases to support new project ideas, and then leading execution of ideas as end-to-end projects

• Led and supported cross-functional project teams in multiple, simultaneous process improvement and transformation projects• Achieved varied project goals, ranging from regulatory compliance to operational efficiency, such as: o End-to-end implementation of department-wide regulation-compliant phone number verification process o End-to-end efficiency analysis of Credit Bureau Reporting Unit and subsequent execution of improvement projects

• Led and supported cross-functional project teams in multiple, simultaneous process improvement and transformation projects• Generated over $3.5MM in operating expense savings in first year of projects’ implementation• Achieved varied project goals, ranging from regulatory compliance to operational efficiency, such as:o Full-scale migration of Hardship Payment Program & Digital operations to lower-overhead site

• Strategized initial development plans and managed process launch implementation for a consulting/staffing company focused on IT, Engineering and Manufacturing• Improved business process methodology through SWOT analysis based techniques, and implemented new approaches to internal operations as well as external business development processes

• Supervised and managed workers and machinery in transmission pump subassembly and machining departments, to ensure achievement of daily production goals• Initiated and led efficiency improvement projects resulting in total revenue boost of $750k/week achieved through measurement, analysis, simulation of key demand/utilization metrics, and process mapping database creation