Danielle Epstein Email & Phone Number

Menlo Park, California, US

Fort Collins, Colorado, US

E-Cinch is a young b2b tech startup, changing the way that professional services get quoted and booked. As an early employee, I wore many hats including:- Led customer success and experience - Built new customer onboarding email flows - Oversaw customer accounts and payments - Assisted existing customers through one on one support calls as well as helped.

Menlo Park, CA, US

Led new hire onboarding for all new design employees (e.g. product designers, industrial designers, prototypers, content designers etc.) joining the AR/VR design organization. Worked with existing teammates and management to curate must-know topics and corresponding educational material. Hosted a 4-day bootcamp twice a month, to get new hires settled into.

San Jose, CA, US

• Supported a global team of 120 designers in the areas of process and program design, communications and knowledge sharing, people operations, teambuilding and culture, leadership assistance, and budgets
• Worked with our PM, UX, and engineering leads to optimize, define, and visualize our workflows
• Developed a Community Engagement Program, consisting of 6 smaller initiatives aimed at unifying UX design internally at Cisco, connecting the Cisco design team to the local communities, and bringing PM and engineering.
• Created the content, look, and feel of www.webex.design, our team’s site that will house internal information and that will serve as a recruiting platform for new talent
• Cleaned up our tool usage and spend, ensuring that tools are compliant for use at Cisco and that accounts are centralized under a single license
• Built state of the art design studios and demo labs so we can showcase our products to customers and upper management

Zurich, CH

- Managed a team of 9 bug triagers. With high visibility and tight SLAs, we routed feedback from thousands of customers and testers to hundreds of engineers, product managers, and designers across the entire company.- Identified gaps in tools and resources that would help organize the entire project. Proactively communicated these needs to primary.

Zurich, CH

- Maintained day-to-day operations of 8 large-scale language annotation projects- Responsible for the entire team’s organization, as well as creation and maintenance of technical documentation and team website- Performed quality assurance and user testing for internal tools

Carlisle, Pennsylvania, US

- Privately tutored 5 students in Spanish language skills (grammar, vocabulary, reading, writing, and test prep)- Students' grades improved significantly as a result of my custom study plans and worksheets

Carlisle, Pennsylvania, US

- Instructed 2 classes of 20 students- Created lesson plans around Spanish grammar, vocabulary, and comprehension- Taught the students better test-taking strategies

Karlsruhe, Baden-Württemberg, DE

- Transcribed English and German phrases to help improve speech recognition- Translated internal documents from German to English

Zurich, CH

- Programmed GRMs in Slovenian, Lithuanian, Danish, Polish, Turkish, Indian English, and German to improve Android speech recognition- Built an internal website using HTML and CSS

Coppell, Texas, US

- Responsible for stocking shelves, keeping the store clean and organized, and helping customers- Regularly conversed with customers about which product was right for them and gave them creative solutions to their organizational problems- Had the opportunity to learn about sales and how to effectively reach your customers- Worked with customers in both.

Master Of Business Administration - Mba

Bachelor Of Arts (Ba), Cognitive Psychology

Cognitive Psychology And Psycholinguistics

German Language Certification, German Language And Literature

Education record