Enrico Parolisi Email & Phone Number

Naxxar, Mt

Malta

• Provide clear direction, vision, and goals for each department.• Define clear performance metrics and KPIs for each department and role.• Offer guidance and support to HoDs and Managers, ensuring alignment with company objectives.• Conduct regular performance reviews with HoDs and Managers to assess their performance against objectives.• Provide constructive feedback and coaching to facilitate their professional growth and development.• Allocate resources effectively across departments to optimize operational efficiency and productivity.• Ensure adequate staffing levels and skill sets to meet operational demands.• Foster open communication channels between departments and with senior management.• Facilitate regular meetings to exchange updates, share best practices, and address challenges collaboratively.• Encourage proactive problem-solving and decision-making among HoDs and Managers.• Provide support and guidance in resolving complex issues and making critical decisions.• Promote a positive and collaborative work environment within each department.• Recognize and reward achievements to motivate HoDs and Managers and foster a culture of excellence.• Mediate discussions and facilitate resolutions to maintain harmonious working relationships.• Identify training and development opportunities to enhance the skills and competencies of HoDs and Managers.• Encourage continuous learning and self-improvement to stay updated with industry trends and best practices.• Identify and nurture high-potential talent within each department for future leadership roles.• Develop succession plans to ensure smooth transitions and continuity of operations.

Malta

• Analyzing and reporting on VIP activities;• Managing the day to day routine and goals of the VIP team;• Monitoring the productivity of VIP team to meet and exceed the VIP financial targets;• Maximizing revenue and activity from the VIP segments;• Ensuring continuous reactivation campaigns are executed;• Cooperating with the various departments such as KYC, Fraud and Risk, CRM and Customer support to identify potential new and existing VIP customers;• Managing the VIP Account managers to deliver new, innovative promotions and commercial opportunities;• Formulating strategies and objectives to deliver sales, revenue and activity targets and KPI's for the VIP segment;• Analyzing the performance of promotions and campaigns through data led insights;• Managing the recruitment and training processes for new VIP staff;• Holding regular meetings with the Heads of Departments to discuss expectations and relevant concerns; • Monitoring acquisition and conversion of VIP players;• Analyzing and pro-actively anticipating VIP needs;• Keeping up to date with any significant industry changes that may affect the VIP world (source of acquisition, new technologies, new products);• Providing accurate weekly and monthly reports to the Head of Operations.

Malta

• Managing, developing, motivating, influencing, and supporting the team to ensure the delivery of an enhanced highly proactive service to our VIPs and potential VIPs;• Generating and increasing the VIP Department's revenues;• Enhancing lifetime value and loyalty of VIP customers;• Maintaining and increasing level of satisfaction of VIP customers;• Serving as the first point of contact amidst escalations, proactively offering advice to the team & sourcing solutions to ensure effective resolution;• Developing, training, coaching, and providing feedback to ensure a highly knowledgeable, focused, and professional team;• Collecting, analyzing, and reporting on account managers’ activities including SLAs, productivity, quality, KPIs, including customer feedback through satisfaction surveys;• Recommending effective solutions for improvement and/or successful implementation of new policies and procedures within the VIP Account manager and support team.

Malta

• Offering an enhanced proactive one-stop service to the VIP customers, encouraging loyalty and increasing satisfaction level including VIP support, sales and risk;• Liaising with internal departments to deliver a one-stop service, thus ensuring a holistic service for the Company's VIP customers;• Developing and supporting the Customer Service Team to ensure the delivery of a first-class VIP experience;• Dealing with escalated issues/queries from the Customer Service Team and proactively offering advice and source solutions to ensure effective resolution;• Meeting pre-determined productivity, quality and SLA targets on a weekly, monthly, quarterly and annual basis.

Malta

• Responding to customer requests and questions regarding service, products and account information while answering calls, emails and instant chat messages from customers;• Proactively contacting customers via phone and chat following a structured sales process;• Undertaking such other tasks and duties as may be assigned by the Brand Manager or generally by the Company from time to time.

Roma, Italia

• Building and maintaining relationships with the team through effective communication, coaching, training and development;• Overseeing the day to day routine, organizing training sessions and trips for away championships;• Communicating with the team owners about the issues that arise during the season;• Increasing teams' performance and integration of individuals through daily, monthly and yearly activities and positive work atmosphere;

Roma, Italia

• Communicating with stakeholders regarding project needs and goals.• Contributing to the planning and development of projects.• Supporting the coordination and management of projects.• Researching information as required.• Performing administrative tasks such as preparing invoices, estimates, scheduling meetings, etc.• Keeping track of and reporting on project progress.• Completing any tasks assigned by the Project Manager in an efficient and timely manner.

Roma, Italia

• Providing supervision and training to all new and existing staff;• Dealing promptly with all grievances from both staff and club members;• Issuing verbal warnings and executing all disciplinary actions needed;• Setting yearly goals for the improvement of business;• Improving the club's marketing strategy to increase the revenue;• Organizing team building events;• Building trust and loyalty between the club and the clients;• Preparing club activity site and providing on-site supervision of activities;• Following the safety procedures for daily activities and events.

Roma, Italia

• Determining ability and skill level before setting up training programs;• Developing and implementing training programs to improve technique, speed, style, etc.• Teaching brand new swimming styles or strokes;• Educating swimmers on water safety;• Using a range of activities to improve water confidence;• Setting training goals and objectives for teams as well as individual swimmers;• Teaching and mastering skills like flips, kicks, body rolls, floating and breath control;• Ensuring the pool and/or training area is clean, well-maintained and free of hazards;• Scouting swimmers and preparing teams and individuals for swimming competitions.

Master Universitario Mu1, Sport Business Management

Laurea Magistrale Lm, Scienze Motorie E Sportive

Activities and Societies: FIPAV, FINTesi di Laurea: "Le determinanti della prestazione sportiva: quanto la motivazione influisce sulla.