Erica P. Email & Phone Number

Plano, Texas, United States

Plano, Texas

Highly motivated professional currently works a position with a focus on insurance claims where diverse talents, critical thinking, strong interpersonal and analytical skills, and multifaceted experiences positively impact my organization. Skilled at learning new concepts quickly, working well under pressure, communicating ideas effectively, and providing superior customer service. Enjoy the diversity and team environment fostered.

(Carriers: United Property and Casualty Insurance (UPC Insurance), Liberty Mutual Insurance, Safeco Insurance, American Strategic Insurance (ASI), and State Farm Insurance); August 2011-current• Evaluated, analyzed, and reconciled hundreds of insurance claims, ranging in value from $0 to over $500K, in a fast paced call center environment for daily and catastrophe claims.• Audited every claim handled verifying and ensuring proper file documentation protocols were followed; Rectified any… Show more (Carriers: United Property and Casualty Insurance (UPC Insurance), Liberty Mutual Insurance, Safeco Insurance, American Strategic Insurance (ASI), and State Farm Insurance); August 2011-current• Evaluated, analyzed, and reconciled hundreds of insurance claims, ranging in value from $0 to over $500K, in a fast paced call center environment for daily and catastrophe claims.• Audited every claim handled verifying and ensuring proper file documentation protocols were followed; Rectified any deviations found. Handled complex and large loss claims involving mediation and appraisal.• Ensured policy compliance through fact analysis notifying clients via oral and written communication of findings for every claim handled. Developed partial denial letter library and SharePoint site for firm.• Worked in contents unit for vendor utilizing original contents inventory application and XactContents.• Reconciled contractor’s invoices and estimate for reconciliation and mitigation work. Mitigation invoices were reconciled utilizing the mitigation dashboard and peer review.• Pursued indemnity recovery against condominium associations while working within condominium unit due to unit owner’s policy being secondary based upon qualifications of each loss including but not limited to state law, bylaws, declarations, and quantity of individual unit loss in combination with any other unit(s) involved.• Developed theories of subrogation to pursue responsibility parties involved within claims with relevant evidence to set claim up for subrogation department, self if responsibility party was same carrier, and/or collections.• Trained and assisted co-workers within team environment to facilitate learning of new and/or transferred adjusters to team providing guidelines, describing work processes, and demonstrating claims process to others as team lead of property reviewers for XactAnalysis firm Quality Assurance review of field handling and of Triage vendor unit. Show less

• Initiated and executed plans to resolve unfavorable financial/operational trends leading a five person management team to meet sales goals and maintain budget through financial analysis.• Prepared daily, weekly, and monthly reports to increase sales investigating food, labor, and other controllable expenses resolving unfavorable variances. • Executed internal self auditing to improve quality assessments and ensure store compliance with company operational policies and… Show more • Initiated and executed plans to resolve unfavorable financial/operational trends leading a five person management team to meet sales goals and maintain budget through financial analysis.• Prepared daily, weekly, and monthly reports to increase sales investigating food, labor, and other controllable expenses resolving unfavorable variances. • Executed internal self auditing to improve quality assessments and ensure store compliance with company operational policies and procedures.• Interviewed, selected, orientated, trained, and performed semi-annual reviews maintaining a staff of forty.• New store progressed from a Phase II to Phase I training store for management development of positional then managerial process skills Show less

Processed supplier shipments and store cash transactions.Implemented crisis management for computer crashes during peak business periods.Trained and critiqued employees.Demonstrated extensive skills in planning and follow-up complying with protocol and managing critical time lines.Skilled in cash and records management related to products and employees. Achieved ServSafe Certification (active until 6/18/2014) by the National Restaurant Association Educational Foundation.

Mac, Master Of Science In Accountancy

Bachelor Of Arts - Ba, Accounting/Finance & Business Administration With Minor In Management, 3.54

Graduated Cum Laude, Collegiate All-American Scholar, and National Dean's List Recipient

Education record