Nicholas Dale Email & Phone Number

Melbourne, Vic, Au

Frankston, Victoria, Australia

This is a permanent mid-senior full-time position as a data scientist of a new team in South East Water, one of the water providers in Melbourne. My responsibilities, in short, are to drive the new Voice of Customer (VoC) program by conducting data analysis and science, collaborating across teams, and supporting customer experience improvements.Key responsibilities:- Analyse customer experience, service delivery, and qualitative/quantitative data to enhance the VoC program.- Collaborate with business partners to promote customer-centricity across the organisation.- Interpret customer sentiment metrics like satisfaction, trust, and reputation.- Create comprehensive reports with data-driven recommendations.- Manage focus groups and facilitate stakeholder workshops.- Use advanced analytical tools to generate actionable insights from diverse customer data.- Apply project management best practices for efficient, high-quality results.

Melbourne, Victoria, Australia

This was an one-year fixed contract as an intern in an automotive company which manages Fiat, Alfa Romeo and Jeep, among many others. My role involved providing business insights and solutions for the Aftersales department, responsible for managing anything that happens after a customer buys a car, including servicing and parts acquirement.- Delivered daily sales reports and customer experience KPI reports to business development managers around Australia and 50+ dealerships, driving data-driven decision-making.- Designed and developed detailed reports using Excel and VBA and interactive dashboards using Power BI, which improved the clarity of business insights and reduced report preparation time by 35%.- Leveraged Power Query to automate data processing, cutting down data preparation time by 40% and enhancing the efficiency of reporting workflows.- Developed and implemented solutions to complex business questions in departmental projects.- Contributed to projects that aimed to improve employee welfare/wellbeing.Ended contract early for a better opportunity in learning technical data science skills.

St Kilda, Victoria, Australia

Worked in a couple VDAS residences occupied by people displaying behaviours of concern.- Administered medication in Webster Packs to participants.- Ensured comfort and safety of participants through consistent supervision and active listening.- Worked alongside other caregivers to provide a high quality of life to participants by having them participate in activities and by providing valuable input on how to better services.- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.- Kept detailed daily logs with care actions, patient behaviours, and incidents.- Drove clients safely to social activities and appointments.- Kept accurate records for client files and handled related paperwork.

Melbourne, Victoria, Australia

- Worked as starting roster for a new residence made by the organisation that aims to provide a luxurious experience in disability accommodation.- Understood how mismanagement in the healthcare sector can be detrimental to patient safety and comfort in short- and long-term.

Melbourne, Victoria, Australia

Worked as casual staff for the organisation; being deployed as an one-on-one support worker for individuals.

Dennington, Vic

- Provided participants with assistance in activities of daily living, like personal hygiene, meal preparation.- Administered medication in Webster Packs to participants.- Ensured comfort and safety of participants through consistent supervision and active listening.- Worked alongside other caregivers to provide a high quality of life to participants by having them participate in activities.

Warrnambool, Victoria, Australia

- Worked under the supervision of nurses to provide delegated care for patients that is within scope of practice of a RUSON.- Assisted patients with personal hygiene and mobility.- Assisted nurses with recording of vital signs and blood glucose levels.

Dennington, Victoria

- Manned cash registers while providing effective and efficient service towards customers with respect and friendliness.- Contributed towards a pleasant shopping experience by performing store operations such as cleaning the store and restocking drinks in fridges.- Collaborated with fellow colleagues with respect, understanding and camaraderie.

Bachelor'S Degree, Data Science

Activities and Societies: Deakin E-Sports Association - Committee Member - Gaining expertise in data wrangling, capture, mining, machine.

Certificate, Data Analytics, 95% Overall Score

- Learned necessary skills and languages to become an employer-ready data analyst/scientist (Python including Pandas, Matplotlib, Scipy.

Bachelor'S Degree [Discontinued], Nursing, Multiple Distinctions And Credit Scores Across 10+ Credit Points

Activities and Societies: St John of God Warrnambool Fellowship from 2022-2023 Awarded the Deakin Scholarship of Excellence upon.

Victorian Certificate Of Education, Atar Of 91.05

Completed VCE Unit 3 and 4 studies on English, Maths Methods, Biology, Chemistry and Physics. Did Unit 2 Psychology. Graduated.

Year 11

Activities and Societies: English Speaking Club Completed SMA2 and a quarter of SMA3 before migrating to Australia. Entered Science stream.

Cambridge O Levels, 2 A* And 3 A

Activities and Societies: Entered Robotics CCA for Secondary 1 and 2, and Photography CCA for Secondary 3 and 4. Completed Secondary 1.