• Led a chapter of 400+ members, fostering a vibrant community of Latinx tech professionals by organizing and executing networking events, workshops, and mentorship programs.• Successfully secured and negotiated sponsorships with local organizations to support chapter events and initiatives.• Increased chapter membership by 40% through effective outreach and engagement strategies.

• Delivered seamless user experiences in conversational AI voice and text web applications by integrating customer data and optimizing enterprise Java application performance• Developed scalable backend services using Java Spring Boot with GraphQL interfaces for robust and efficient client REST APIs• Led Agile development processes, driving full-stack platform integration, feature enhancements, and proactive maintenance from design through post-launch phases• Automated deployment and testing workflows using GitLab version control, CI/CD, Docker containers, and Ansible• Designed and implemented tests for a proprietary JUnit-based unit test framework to ensure end-to-end application quality• Integrated new Gen AI features into existing applications via OpenAI API• Refactored large-scale Java web applications, cutting technical debt and reducing resource usage by 90%

• Lead QA for team of five managing testing and deployment for a suite of seven large applications for a top Fortune 500 client• Developed test automation framework for social media chatbot applications using Selenium with Java• Regression Test Automation Wrapper - Created an application using Python to examine critical rows of log files and automatically create performance reporting for regression testing.• Auto Test Plan Generator - Created an automated system for parsing a JSON based application design document into a comprehensive test plan for QA efforts using javascript, jQuery, and Google Sheets. This reduced planning time across the QA team significantly while maintaining readability for non technical team members.• Designed and implemented automated API & test data validation and management tool using JavaScript for the QA team.• Java, JavaScript, GraphQL, and Spring Boot application deployment & testing including the use of Docker containers• Bug reporting and project management through JIRA• Writing comprehensive test plans for app development and regression testing• Client testing support (UAT)• Database management (PostgreSQL)• Automatic Speech Recognition testing• REST & SOAP API testing using Postman and custom scripts• Unix / Linux Bash and JavaScript programming

• Member of contact center management team.• Oversaw day-to-day operations of all employee breaks, lunches, schedules, performance, training, rule enforcement, diagnosing of IT issues and organizing culture committee events.• Coordinated efforts between several departments to find and fix business process inefficiencies and provide the best possible environment for clients and employees.

• Directly managed the performance, training, and mentoring for a team of 150-200 employees.• Developed new methods to maximize training effectiveness.• Adapted teaching techniques to conform to the needs of a wide variety of individuals.

• Operated telephone customer service and call routing for several major U.S. telecommunication corporations in English and Spanish.

• RTX 2014-2019. Worked in large (2000 seat) panel rooms in crowd/line management and seating. • 2016-2019 - Led a team of volunteers and coordinated directly with YouTube & Video game Industry celebrities on their needs before, during, and after their panels.

• Managed membership roster, payment of dues, and organization of meetings for one of the largest (~250-300 members) college eSports organizations.• Planned events at UT Austin as well as local businesses as fundraisers or for general eSports entertainment.-------------------------------------------------------------------------------------• Lone Star Clash 3 (LSC) - Served on the organization team behind one of the largest student/volunteer driven eSports events in the US.• Contacted numerous major companies with sponsorship opportunities for the event.• Managed anything and everything regarding eSports industry guests, professional players, and event sponsors.• Negotiated and booked 40 hotels rooms w/ Ramada Central Austin for our guests.• Worked with Riot Games, Blizzard, and other team organization staff to coordinate guest itineraries and schedules for the event. • Organized a team of volunteer drivers to act as transportation to and from the Austin airport and event for our guests who came from as far away as Europe and Korea.• Ensured myself and our staff of volunteers maintained as professional a relationship as possible when dealing with guests before, during, and after the event.

• Managed safety for 120 camp attendees (Grades 1-8) in classroom environments as well as on weekly field trips to theaters, bowling alleys, and swimming pools.