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Within the Environmental Land Management team my role is to assist in the preparation for the UK exiting the EU by developing a replacement to Common Agricultural Policy support. The challenge is to develop a new support mechanism that balances environmental benefits, land management and food production.

My role was to advise and prepare the bank for Open Banking and its regulatory requirements

Within Strategic Transformation my role was to provide in-house expertise and analysis on the impact of Payment Service Directive 2 (PSD2) and Open Banking and identify market opportunities and threats, which were reported to the Group Executive Committee (Board). My responsibilities included:• Producing a monthly Open Banking Dashboard collating Open Banking API (AISP/PISP) MI on Open Banking service uptake, FRESCO analysis, fraud and complaints• Providing updates on regulatory changes and market developments• Providing analysis and deep dives on competitors (fintechs, challengers and incumbents)

Within the Digital Banking team within Business and Commercial Banking we delivered instant online/mobile banking loans and overdrafts (including Omni channel application save and resume), along with instant online business account opening. My BA responsibilities covered the full project lifecycle, which included:• Creating and documenting the target-operating model• Gathering detailed business requirements and defining the MVP • Defining the customer journey and User Stories• Managing stakeholders to resolve challenges and secure their sign-off • MI and project status reporting • Assessing the impact of PSD2 and Open Banking

As Operating Model PM for PayQwiq (mobile payment service) my responsibilities included: • Customer Support contact centre training, delivery and quality assurance • Managing stakeholders and project governance (using Confluence)• Documenting the target-operating model • Creating the business requirements • Assessing the impact of PSD2

As part of a major business transformation programme my responsibilities included: • Defining the business processes and target-operating model for migrating Gerrard Investment Management Ltd clients to Barclays Bank plc. • Gathering and documenting business and process requirements

As Product Owner, I was responsible for delivering the first NatWest and RBS business banking app. This new service consistently scores top ratings in the iTunes App Store. My design and management resulted in a registration process that takes under 2 minutes and statements function that provides up to 7 years of transaction history. Registering for the NatWest or RBS personal banking app takes over 24 hours and its statement function is limited to last 6 transactions. Personal banking plan to upgrade using our registration and statement functionality.Role• Coordinate and manage 37 developers and testers (located in London, Cardiff and India)• Instruct external agencies (approving creative, wireframes and development)• Own and define the Minimum Viable Product and prioritise development• Liaise with internal stakeholders to ensure timely delivery of legal and marketing material• Follow governance processes, including adherence to RBS risk and compliance • Manage delivery of mobile banking and ‘Business Ready’ initiative (includes cross channel impact on target/business operating models and divestment requirements)• Report to senior executives (Head of Digital and Commercial Banking CEO) • Use Agile-Scrum methodology (the first RBS project of its kind to use Agile)

Business Banking lacked a mobile banking service or strategy. I was asked to deliver an mBanking strategy and roadmap, which the bank adopted. The bank provided c.£2m of funding to build and deliver the first NatWest and RBS Business Banking app.Role• Report on customer need, competitors and technology developments• Develop 2-5 year business roadmap and customer proposition (including cross sales strategy, contactless payment, P2P payment and ‘Business Ready’ roadmap)• Write Business Requirements for the first business banking iPhone app • Create and issue tender packs and assess vendor responses• Secure support across business departments (Retail, Corporate and Global Merchant Services)• Secure executive sponsorship – c.£2m to build and launch the first Business Banking app

My responsibility was to redefine business customer segments, personas and propositions. A key part of the £135m transformation programme was to address the mismatch between customer service and customer need (business was over promising and under delivering and losing money). Role• Redefine customer segments, personas and requirements• Define ‘Business Ready’ initiative across channels pre and post business divestment • Evidence customer needs and desires through focus group, workshops and competitor analysis • Secure stakeholders endorsement for new customer segments and propositions

I defined the business requirements of Business Monitor and Savings Maximiser. Business Monitor offers customers online financial reporting (dashboard) and Saving Maximiser is an online tool for maximising savings opportunities.Role• Engage with stakeholder across business divisions (technology, marketing, legal, Retail, Corporate and Risk) and ran workshops to define the business requirements • Write Business Requirements documents for Business Monitor and Savings Maximiser• Secure stakeholder and business sign-off

As Natural England’s Environmental Economist for South East England, I was responsible for advising local and national government on how to achieve sustainable economic development. Role• Manage team responsible for delivering expertise on ecosystem service valuation, development of Green Infrastructure, water resource planning and sustainable energy • Develop relationships with NGOs and government departments, these included: South East Development Agency, South Downs National Park, Forestry Commission, Department of Environment and Rural Affairs and Thames Water Panels Member of the Futures 2060 Vision PanelMember of the Economic Sustainability Panel of the Chartered Institute of Water and Environmental Management

My role was to turn around the failing CIX business - Europe’s oldest online conferencing business. I refocused the business and re-packaged existing products to serve a new customer segment (SME businesses). I established a strategic partnership with the Princes’ Trust.

I evaluated, audited and documented branch segmentation and scorecard methodology. This system is used to assist RBS Group in its branch investment decisions (£1.13bn budget 2008-13)

My small team was responsible for developing mobile phone banking business strategy, product propositions, marketing and business cases. Role• Evaluate and develop new products and services that deepen customer mBanking usage and penetration (such as proximity alerts and P2P payment)• Deliver business plans, propositions, projections and marketing collateral• Assess near field communication technologies, opportunities, cost, potential and markets

My role was to assess emerging technologies and develop business and marketing strategies to improve and enhance the online and mobile banking channels within retail (personal) banking (NatWest, RBS and Ulster Bank). Role• Business and propositions analysis, which covered customer enrolment, customer authentication, paperless loans and bill management• Improve customer engagement, marketing and inclusion through the use of co-browsing, Webchat, SMR4 banners, online prompts, and SMS alerts • Improve customer experience and targeting through batch enrolment, Single Sign On, online behaviour levers and triggers • GUI prototype development (£40m database/online redevelopment)• Manage NatWest and RBS digital assets (e.g. micro site and sub-brand for affluent online customers and bancasurrance products/services – The Essentials Range)• Identify emerging technologies and potential partners: bio-metric identification, multi-touch screen interfaces, widget/client applications, nano 3 dimensional organisation – developed links with Cambridge University, TEDLab, Microsoft and BT.• Report to Group Business Implementation & Improvement Board - 2007/08 (BIB requirements)

Head Porter was the first UK company to give University lecturers, sports clubs and societies the ability to communicate by text message mailing lists. 52 UK and Irish Universities exclusively used Head Porter, including Oxford, Cambridge, Imperial, Kings and LSE. In partnership with Premier Sport, Head Porter technology was used in over 1,000 schools. Head Porter went on to secure £1m of investment and win a DTI SMART award for technical innovation. Role• Identify business opportunities and make investment decisions• Build relationships, which included students, universities, investors and customers• Create and develop new products, such as Txt Box, which won a DTI SMART award • Develop sponsorship products and assets (posters and digital message tags – SMS and email)• Motivate and manage staff• Report to auditors, stakeholders and investors

My degree topics included bio-diversity, water management and global warming. Course themes: Sustainability; Governance; Globalisation and Uncertainty.

Green Cathedral is a digital media agency with national and local government clients. I managed group tender submissions and was internal ISO9001 auditor.