Eric Chang Email & Phone Number

Burnaby, Bc, Ca

As BC Delivery Manager at Trail Appliances, I lead a team of 7 supervisors and 71 delivery staff across multiple regions, driving operational excellence and fostering employee engagement. I’ve achieved measurable results, including an 80% reduction in injury rates through revamped training, a 50% cut in third-party costs, and a 30% reduction in fleet size—all while supporting 8% annual volume growth. By optimizing delivery zones and implementing KPIs, I improved productivity and increased customer satisfaction scores from 87% to 94%. Passionate about mentorship, I’ve guided emerging leaders to champion best practices, ensuring sustainable success and a superior client experience

Leading operations at FedEx Ground’s Kamloops Station, I focus on driving efficiency and collaboration to ensure a successful delivery rate of 99% or higher. I oversee inbound and outbound operations, working closely with Operations Managers and service providers to prepare for peak season demands, set vehicle requirements, and maintain robust station KPIs. My commitment to operational excellence and safety has contributed to a dock safety record of four years without injury and a BCSA score of 99.52%. I am passionate about cultivating future leaders and fostering a positive, high-performing team culture.

As P&D Manager, I managed a team of 14 service providers, focusing on maintaining high delivery standards with a 99% delivery success rate. My role involved nurturing strong working relationships among staff and contractors, implementing COVID-safe protocols to ensure reliable service, and mentoring service providers to enhance efficiency. Leveraging FedEx’s technology, I guided my team in optimizing delivery performance and prepared them for peak operational periods. My leadership was instrumental in fostering a cohesive, client-focused and collaborative environment with all stakeholders.

Burnaby, British Columbia, Canada

In my role as Operations Manager at Rolls Right Industries, I directed a team of 30 office staff and 174 owner-operators to deliver seamless, client-focused transport solutions. I developed and executed strategies to expand our client base, addressed team challenges, and promoted a culture of collaboration. My efforts in enhancing client relations, conducting offsite meetings, and implementing robust solutions for potential delays helped position our team as a reliable partner for logistics needs. Additionally, I took charge of interviewing, hiring, and forecasting, which strengthened the organization’s growth trajectory.

Burnaby, British Columbia, Canada

Coordinated logistics across teams, led high-impact projects, and improved reporting to reduce claims by 80%. Strengthened client satisfaction and promoted a culture of proactive feedback, supporting smooth operations and team growth.

Taipei City, Taiwan

Accounting

Music Performance, General

Violin Performance