Eric Chang Email and Phone Number
Transport and logistics executive with a proven track record of driving operational excellence, team development, and client satisfaction. With years of experience in senior roles at industry leaders like FedEx Ground and Rolls Right Industries, I have built expertise in optimizing distribution operations, improving KPI performance, and fostering cohesive, high-performing teams. My leadership approach combines a strong entrepreneurial mindset with a commitment to workplace safety, culture change, and mentorship, empowering teams to achieve consistent high standards of service and exceptional safety records. I am passionate about identifying long-term business opportunities and nurturing the next generation of leaders, all while ensuring sustainable growth and exceptional client support.
Trail Appliances Bc
View- Website:
- trailappliances.com
- Employees:
- 429
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Delivery ManagerTrail Appliances Bc Feb 2023 - PresentAs BC Delivery Manager at Trail Appliances, I lead a team of 7 supervisors and 71 delivery staff across multiple regions, driving operational excellence and fostering employee engagement. I’ve achieved measurable results, including an 80% reduction in injury rates through revamped training, a 50% cut in third-party costs, and a 30% reduction in fleet size—all while supporting 8% annual volume growth. By optimizing delivery zones and implementing KPIs, I improved productivity and increased customer satisfaction scores from 87% to 94%. Passionate about mentorship, I’ve guided emerging leaders to champion best practices, ensuring sustainable success and a superior client experience
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Senior ManagerFedex Ground Jun 2021 - Feb 2023Leading operations at FedEx Ground’s Kamloops Station, I focus on driving efficiency and collaboration to ensure a successful delivery rate of 99% or higher. I oversee inbound and outbound operations, working closely with Operations Managers and service providers to prepare for peak season demands, set vehicle requirements, and maintain robust station KPIs. My commitment to operational excellence and safety has contributed to a dock safety record of four years without injury and a BCSA score of 99.52%. I am passionate about cultivating future leaders and fostering a positive, high-performing team culture.
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P&D ManagerFedex Ground Nov 2019 - May 2021As P&D Manager, I managed a team of 14 service providers, focusing on maintaining high delivery standards with a 99% delivery success rate. My role involved nurturing strong working relationships among staff and contractors, implementing COVID-safe protocols to ensure reliable service, and mentoring service providers to enhance efficiency. Leveraging FedEx’s technology, I guided my team in optimizing delivery performance and prepared them for peak operational periods. My leadership was instrumental in fostering a cohesive, client-focused and collaborative environment with all stakeholders.
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Operations ManagerRolls Right Industries Ltd. Jan 2017 - Nov 2019Burnaby, British Columbia, CanadaIn my role as Operations Manager at Rolls Right Industries, I directed a team of 30 office staff and 174 owner-operators to deliver seamless, client-focused transport solutions. I developed and executed strategies to expand our client base, addressed team challenges, and promoted a culture of collaboration. My efforts in enhancing client relations, conducting offsite meetings, and implementing robust solutions for potential delays helped position our team as a reliable partner for logistics needs. Additionally, I took charge of interviewing, hiring, and forecasting, which strengthened the organization’s growth trajectory. -
Operations CoordinatorRolls Right Industries Ltd. Jan 2014 - Dec 2016Burnaby, British Columbia, CanadaCoordinated logistics across teams, led high-impact projects, and improved reporting to reduce claims by 80%. Strengthened client satisfaction and promoted a culture of proactive feedback, supporting smooth operations and team growth.
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Project CoordinatorPalau Airways Jan 2013 - Aug 2013Taipei City, Taiwan
Eric Chang Education Details
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Accounting -
Music Performance, General
Frequently Asked Questions about Eric Chang
What company does Eric Chang work for?
Eric Chang works for Trail Appliances Bc
What is Eric Chang's role at the current company?
Eric Chang's current role is Delivery Manager.
What schools did Eric Chang attend?
Eric Chang attended Bcit School Of Business, The University Of British Columbia.
Who are Eric Chang's colleagues?
Eric Chang's colleagues are Daniel Weiss, Harry W., Stephen Collins, Tuan Nguyen, Kristie Johnson, Amir I., Jennifer Harrison.
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Eric Chang
Manager, Technical Architecture - Advertising Solutions At TelusGreater Montreal Metropolitan Area -
2gmail.com, cellulargoods.co -
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