Data Collection & Analysis: Assisted in collecting, cleaning, and analyzing business data using Excel and SQL to identify key trends and insights for process improvements.Reporting & Data Visualization: Created and maintained interactive dashboards using Tableau, enabling stakeholders to track business performance and make data-driven decisions.Business Process Documentation: Collaborated with senior analysts to document business processes and workflows, ensuring transparency and identifying areas for optimization.Cross-Functional Collaboration: Worked with cross-functional teams to gather business requirements, deliver tailored IoT and software solutions, and enhance client operational performance.Requirements Gathering: Participated in meetings with stakeholders to collect business requirements, contributing to the design and implementation of solutions that meet client needs.Requirement Gathering: Collaborate with franchise owners to identify system needs for inventory, sales, and CRM.Process Analysis: Analyze existing processes, identify inefficiencies, and propose improvements.Data Integration: Integrate various data sources into a centralized system for real-time access.Stakeholder Communication: Provide regular updates and manage expectations.Training & Implementation: Coordinate system rollout and conduct staff training.Expected Outcome: 20% reduction in operational costs, 15% increase in sales efficiency, and improved customer satisfaction.