Era Ditangco Email & Phone Number

Assisted our project lead/ starter in starting the project by helping out with the sales and was delegated to assigning leads and always making sure that our team always have fresh new leads in their pipeline.At this startup company, we handle customers who canceled their membership and convince them to reopen their account, we've developed a unique sales model that is based around the needs of our customers. Due to this, our project became the most income generating project within the company and the team grew from 4 people to 20 people in 3 months.

Email support, Handle customer concerns and resolve issues with account, service and help provide compensation to ensure customer satisfaction.

Taguig, National Capital Region, Philippines

Expertise in bank policy and procedures, Assist Credit Card and Retail Banking clients, explain bank terms and interest in accordance to their banking package or credit card types, promotes and sell banking products and promotion offers trained to assist hearing impaired clients through chat support, overall client satisfaction and exceeding KPI expectation is my consistent goal.

Personal Assistant to Senior Group Manager, Creates Stack Rank to manage overall account performance, Schedule meetings and appointments, send out reminders and generate Minutes, Propose projects/ Events that will drive motivation to employees and Advertise Ancillaries to drive out and promote sales, coordinate with admin, procurement and finance with purchases, approvals and other concerns, Organizing account internal events like rewards and recognition, theme days and food days/ employee appreciation days, Recognize agents that exceeds their numbers through rewards and recognition. Help plan out events for client visit, and coordinate with corporate for WNS events and programs. Collaborate with managers and clients to implement projects that will meet client expectations, Arrange client itinerary for visiting from offshore (Hotel booking, meeting schedules, conference room set up and foods, transportation, tours) Organize charity projects in accordance to client demands.

Eastwood, Libis, Quezon City

Assist customers with travel booking, flight reservation, cancellations and rebooking, help out with information about their flight for possible delays, eligibility for upgrade using miles, and etc. promote and sell ancillaries with accredited banks, Hotels.com and Hertz car rental.