E. Richard Alger Email & Phone Number

Boston, Massachusetts, United States

Greater Boston

• Act as owner and of the Corporate Actions Stock Loan and Proxy Voting products
• Identify and resolve complex escalation issues related to Corporate Actions Stock Loan and Proxy
• Oversee procedure enhancements to improve team workflows
• Coordinate testing initiatives to ensure cases cover complete scenarios
• Develop procedures to comply with SRD II, GDPR, and other regulatory requirements
• Manage Broadridge and ISS as 3rd party proxy vendors. Provide oversight of the vendors via issues logs, drive process improvement, and adhere to department budget

Greater Boston Area

• Managed a global team of 10 members ranging from entry level to supervisors. Coached and developed multiple team members who were promoted supervisor and manager levels.
• Implemented Microsoft Dynamics as part of a firm wide update to CRM tools. Dictated product requirements, tested software, and designed new client management practices within the tool.
• Provided demos of BBH Corporate Actions software and products to current and prospective clients.
• Acted as key escalation contact for internal and external clients regarding Corporate Actions issues.
• Proactively identified pain points and held regular meetings with BBH’s most sensitive institutional clients to develop consultative relationships and ensure retention of key business partnerships.
• Collaborated with Relationship Management to provide complete and thorough Corporate Action product and process descriptions for RFPs and Due Diligence documents within Qvidian.

Greater Boston Area

• Valued Corporate Actions events to determine potential material impact to our client’s holdings. For material events, escalate adverse elections to clients to reconfirm intent.
• Collaborated with Trade Processing, Funds Transfer, Reconciliation and Analysis, and Client Service teams to resolve complex Corporate Action issues.
• Answered RFP and DDQ questions in Qvidian as part of the client bidding process.
• Analyzed and presented monthly efficiency numbers and information on key clients to my team.
• Provided regular feedback on inquiry quality and timeliness to five direct reports.
• Developed department wide mentoring program, pairing managers/supervisors with newer employees, to encourage cross team communication and career development.

Boston, MA

• Resolved 15-20 client inquires a day. Typical inquiries included explanations of complex Corporate Action events as well as descriptions of Market and BBH Best Procedures.
• Identified potential downstream issues in processing of financial market events and coordinated with other product specialists to reduce risk.

Greater Boston Area

- Reviewed and approved event notices which went outbound to clients.- Collaborated with client relationship teams to ensure prompt resolution of inquiries.- Managed workflows for a team of 8 members to mitigate operational risk.

Greater Boston Area

• Investigated complex market events in order to provide our clients with information on Corporate Actions for the securities that they held.
• Investigated financial events with external vendors to ensure the delivery of timely and accurate information to our clients.

- Called potential customers to provide them with Auto Insurance quotes- Matched clients with the appropriate insurance coverage levels to fit their needs.- Maintained relationships with clients in order to prevent dissatisfaction and limit policy cancellations.

- Prepared sections of the student handbook for new and returning students- Organized orientations packets for an incoming class of 400 students