Eramae Ramirez Email & Phone Number

Dumaguete, Central Visayas, PH

Dumaguete, Central Visayas, Philippines

• Employed by Migration Business Services, Virtually Assisting Mitchells Solicitors as a Client Relations Officer. My primary role involves providing dedicated support to Mitchells Solicitors in client relations.
• Administering client surveys via email to gather feedback on service experiences and promptly addressing any concerns.
• Maintaining and organizing client records to ensure accuracy and accessibility.
• Assisting with reception phone duties and call routing as required.
• Reviewing and cross-referencing data from different websites for client information updates.
• Generating and distributing reports.

Dumaguete, Central Visayas, Philippines

• Experienced in telecommunications technical support, adept at resolving a variety of issues related to mobile, internet, and billing services. Dedicated to providing clear, effective solutions that ensure customer.
• Responding promptly to inquiries by maintaining a positive, empathetic, and professional attitude toward every customer at all times.
• Acknowledging and resolving customer complaints courteously and efficiently.
• Processing applications and requests promptly and accurately.
• Keeping accurate records of customer interactions, transactions, comments, and complaints in the system.
• Communicating and coordinating with colleagues and the higher department to ensure exceptional customer service delivery.

Makati City, Philippines

• Employed by John Clement Consultants Inc. Assigned to assist the Bistro Group of Companies with payroll duties.Responsibilities:
• Collating work records and timesheets
• Preparing and finalizing payroll data
• Recording/ Documenting leave information
• Capturing and validating employee overtime hours
• Resolving payroll discrepancies and issues

Mandaluyong City Philippines

• I provide clerical and administrative support for day-to-day HR operations, including:
• Compiling and updating employee records
• Processing documentation and preparing reports on personnel activities such as staffing, recruitment, training, grievances, and performance evaluations
• Coordinating HR meetings and training sessions
• Handling employee requests regarding HR issues, rules, regulations, and salary discrepancies
• Assisting in payroll preparation by providing relevant data like absences, bonuses, and leaves

Tanjay City Negros Oriental Philippines

I perform outbound calls to physician offices and facilities, focusing on scheduling and retrieving medical records for Medical Record Review and Medical Abstraction purposes. Additionally, I resolve client concerns promptly and transfer calls as needed, ensuring efficient communication and exceptional service delivery.