Eramae Ramirez Email & Phone Number

Dumaguete, Central Visayas, Ph

Dumaguete, Central Visayas, Philippines

Employed by Migration Business Services, Virtually Assisting Mitchells Solicitors as a Client Relations Officer. My primary role involves providing dedicated support to Mitchells Solicitors in client relations, ensuring seamless communication and efficient support for their operations.Responsibilities: • Administering client surveys via email to gather feedback on service experiences and promptly addressing any concerns.• Maintaining and organizing client records to ensure accuracy and accessibility.• Assisting with reception phone duties and call routing as required.• Reviewing and cross-referencing data from different websites for client information updates.• Generating and distributing reports.• Performing data entry tasks • Conducting outbound calls to clients.• Generating new enquiry data and sending reminders to our solicitors.• Sending LinkedIn connection invitations to expand professional networks.• Providing support for client enquiries and resolving issues promptly.• Managing Mailchimp phonebooks.• Updating WordPress websites with current information and content.• Facebook prospecting.• Documenting meeting minutes accurately for record-keeping and reference.• Checking client queries received through Drift chat platform and forwarding them to our Solicitors.

Dumaguete, Central Visayas, Philippines

Experienced in telecommunications technical support, adept at resolving a variety of issues related to mobile, internet, and billing services. Dedicated to providing clear, effective solutions that ensure customer satisfaction and loyalty.Responsibilities:• Responding promptly to inquiries by maintaining a positive, empathetic, and professional attitude toward every customer at all times.• Acknowledging and resolving customer complaints courteously and efficiently.• Processing applications and requests promptly and accurately.• Keeping accurate records of customer interactions, transactions, comments, and complaints in the system.• Communicating and coordinating with colleagues and the higher department to ensure exceptional customer service delivery.• Providing feedback on the efficiency of the customer service process.• Ensuring customer satisfaction by delivering personalized and professional support at all times.

Makati City, Philippines

Employed by John Clement Consultants Inc. Assigned to assist the Bistro Group of Companies with payroll duties.Responsibilities:• Collating work records and timesheets• Preparing and finalizing payroll data• Recording/ Documenting leave information• Capturing and validating employee overtime hours• Resolving payroll discrepancies and issues• Answering payroll-related queries• Providing reports to payroll management

Mandaluyong City Philippines

I provide clerical and administrative support for day-to-day HR operations, including:• Compiling and updating employee records• Processing documentation and preparing reports on personnel activities such as staffing, recruitment, training, grievances, and performance evaluations• Coordinating HR meetings and training sessions• Handling employee requests regarding HR issues, rules, regulations, and salary discrepancies• Assisting in payroll preparation by providing relevant data like absences, bonuses, and leaves• Communicating with public services as needed (SSS, Philhealth, Pag-ibig, BIR)• Assisting in handling complaints and grievance procedures• Coordinating communication with candidates and scheduling interviews• Conducting initial orientation for newly hired employees• Assisting recruiters in sourcing candidates and updating our database

Tanjay City Negros Oriental Philippines

I perform outbound calls to physician offices and facilities, focusing on scheduling and retrieving medical records for Medical Record Review and Medical Abstraction purposes. Additionally, I resolve client concerns promptly and transfer calls as needed, ensuring efficient communication and exceptional service delivery.