Emir Ramić Email & Phone Number

Sarajevo, Ba

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Overseeing and enhancing security across the organization by developing, enforcing, and administering security policies. Prioritizing security needs within financial constraints and regulatory demands. Conducting real-time threat analysis, reviewing security reports, and implementing incident response plans when necessary. Ensuring compliance with data protection legislation through audits, awareness programs, and staff training, while continuously developing and maintaining security procedures.

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Manage IT Infrastructure: Lead the planning, implementation, and maintenance of secure and reliable IT infrastructure, including servers, networks, and cloud services, to support banking operations.Cybersecurity Oversight: Develop and implement Group cybersecurity strategies to protect sensitive banking data and networks. Monitor security controls, conduct risk assessments, and oversee incident response procedures.Supervise IT Service Desk: Direct the IT Service Desk team in providing efficient technical support to bank employees, ensuring minimal disruption to operations and high levels of customer satisfaction as well as Banks ATM network.Budget and Vendor Management: Manage IT budgets, optimize resource allocation, and collaborate with vendors to ensure the delivery of high-quality products and services.IT governance and policies.Ensure compliance with relevant regulations and industry standards, both local and international.

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

I oversee a team responsible for managing Banks critical IT infrastructure, ensuring its availability and security for all banking services. I focus on designing and enhancing IT and FinTech services, coordinating both OnPrem and Cloud infrastructure maintenance, including Hypervisors (VMware and Oracle VM), Active Directory, LAN/WAN, Firewall/WAF, Security solutions etc. My continuous efforts revolve around improving security procedures, crafting budgets, policies, and managing IT projects. I also oversee compliance with standards like SWIFT Security Framework, NIST Cybersecurity Framework, and engage in IT audits. I serve as a liaison between internal teams and external partners to align IT solutions with business needs. The most important projects:Migration from legacy application to modern Core Banking ApplicationImplementation of new mobile and internet bankingDesign and implementation of two disaster recovery (DR) data centersDesign and implementation of two primary (PR) data centersPhysical server to virtual server migration project (P2V)Upgrades of Windows domains (from Win 2000 to Win 2012, from 2012 to 2022)Implementation of Veeam and Dell Data Domain-based backup systemImplementation of VMware 7 and VSANImplementation of centralized log collection solutions (QRADAR, ArcSight)Participation in projects involving the replacement of core servers (with PowerEdge R640 nodes) with migrations of all services, core datacenter network (with Nexus), and core firewalls in both data centers (with Fortinet 600)Other activities:Monitoring of local regulations and departmental compliance, and adjustment of internal policies, procedures and other important documents. Close collaboration with internal and external IT audits and Penetration TestersClose collaboration with the PMO office at the group levelParticipation in the design and optimization of the Bank's recovery plan through updates and enhancements to the Information System Recovery Plan.

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

I lead the organization and management of the bank's infrastructure system software components, with a focus on the Central Banking Application (CBS) and Oracle database.Additionally, I manage related systems, including SWIFT, Western Union, RTGS/Giro Clearing, Central Bank Registers, interface to Internet Banking vendor, Credit Card processor, and others, ensuring security compliance and availability of the services.I also coordinate Oracle database backup testing and annual Disaster Recovery (DR) functionality testing.Active involvement in the Information System and Outsourcing Management Committee, coupled with continuous collaboration with internal and external IT audits, is part of my role.

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Leading the entire IT department's operations and ensuring legal compliance.Planning, implementing, and managing the bank's network infrastructure, primarily using CISCO devices, both independently and with external support.Establishing information system security policies, configuring and implementing Firewall devices, and overseeing VPN connections.Defining antivirus protection topologies, administering and monitoring the same.Overseeing the bank's Active Directory System, including related components (WSUS, WDS, DNS, DHCP, RIS, RDS etc.).Managing Virtual and Physical environment based on VMware and HP/IBM/DellManaging internet Proxy servers, setting security rules, and monitoring (Microsoft ISA, GFI/Kerio Control).Managing the bank's on-premises email service.Maintaining technical documentation for the bank's information system (topologies, Visio diagrams, descriptions).Conducting capacity planning and monitoring (network, storage, compute, etc.).Coordinating and designing physical access controls to information system equipment areas, in line with current standards.Managing change, upgrades, and overall IT projects and initiatives.Providing support during information system audits.Designing and consistently updating procedures and instructions related to information security and information system continuity.

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Handling user requests, problem reports, and inquiries via phone, email, or tickets, while delivering technical support to resolve issues with computers, applications, networks, and IT resources.Monitoring and tracking user requests for efficient issue resolution.Installing, configuring, and maintaining user computers, software, and peripherals.Providing users with guidance on secure IT practices and policy compliance.Collaborating with CBS application vendors and partners to address complex technical issues, maintaining user support documentation, and tracking IT equipment inventory.Regularly updating server software and operating systems.Managing user rights and privileges in banking applications and systems.

Tampa/St. Petersburg, Florida Area

Offering expert and courteous user support via phone, chat, and other channels.Resolving diverse technical issues, encompassing internet access, email, account security, and AOL services.Educating users on AOL product features and optimal usage.Tracking user interactions and pertinent details in the case tracking system.Generating performance and trend reports for user requests.Continuously enhancing the global knowledge base with new solutions.

Sarajevo, Federation Of Bosnia And Herzegovina, Bosnia And Herzegovina

Crafting custom PC and server configurations to align with client specifications and needs.Orchestrating server equipment installation and OS configuration.LAN/WAN network deployments.Preparation of comprehensive tender documentation (for public sector) and delivering expert training sessions to colleagues and clients, encompassing diverse IT topics such as operating systems, computer networks, Office, and beyond.