Emilie Rancelli Email & Phone Number

Lugano

District De Lugano, Tessin, Suisse

• French market management• Key accounts specific management• Orderbook analysis, week and month achievement• KPI monthly figures• Point of contact between technical, sales force, sales management, planning• Stock out analysis, delivery reports, european orders analysis and objectives• Presentation of monthly results and KPIs to the market and business unit• Projects : Orderbook management improvement, web orders implementation, database clean-up, level of service… Show more • French market management• Key accounts specific management• Orderbook analysis, week and month achievement• KPI monthly figures• Point of contact between technical, sales force, sales management, planning• Stock out analysis, delivery reports, european orders analysis and objectives• Presentation of monthly results and KPIs to the market and business unit• Projects : Orderbook management improvement, web orders implementation, database clean-up, level of service improvement, customer feedbacks satisfaction Show less

Stabio, Switzerland

• French & Emerging markets and Partnership stores• Privileged point of contact between Sales, Credit, Marketing, Product departments, warehouse and carriers• Order book quality and conversion management, weekly reports and weekly conference calls• Deliveries, returns, markdowns, cancellations, claims and faulties• Customer service excellence, B2B, eReturns, EDI, Pricat, PKMS• Support execution of financial plan with daily release targets and monthly forecasts• New… Show more • French & Emerging markets and Partnership stores• Privileged point of contact between Sales, Credit, Marketing, Product departments, warehouse and carriers• Order book quality and conversion management, weekly reports and weekly conference calls• Deliveries, returns, markdowns, cancellations, claims and faulties• Customer service excellence, B2B, eReturns, EDI, Pricat, PKMS• Support execution of financial plan with daily release targets and monthly forecasts• New opening set up and Back-office• Customer data management Show less

Marseille , France

• Consumers’ orders and shipments, returns and swap policy, credits and repayments• Customer care via email and phone• Daily forecast achievement• Website update B2C

Marseille, France

• Looking after customers, reorders, windows display, storage

Anglet, France

• French market and Key accounts• Goal : increase the sales by reordering products• Shipments and booking management within respect of deadlines, after-sales service, returns policy, robust communication with customers about products and orders’ status• Strong relationships with customers and Sales Reps, solving issues while keeping the best interest for customers and the company• Communication with Design and Product departments• Forecasts achievement, weekly follow-up… Show more • French market and Key accounts• Goal : increase the sales by reordering products• Shipments and booking management within respect of deadlines, after-sales service, returns policy, robust communication with customers about products and orders’ status• Strong relationships with customers and Sales Reps, solving issues while keeping the best interest for customers and the company• Communication with Design and Product departments• Forecasts achievement, weekly follow-up reports• Customer service team management (2 persons) Show less

Marseille, France

• Oversaw the brand customer service (email and phone), shipments organization, reorders targets, maintain good commercial relationships • Sell-in statistics and reports for the manager• Sales period launching• Providing feedbacks to the Product department

Licence, Marketing And Management

Bts, Managing Assistance In Alternance School / Training

Scientific Baccalaureate, Mathematics