Erandi Walgampaya Email & Phone Number

United States

Creates written Standard Operating Procedures and daily Operational Communications that are accurate, clear, and concise.• Under the direction of the department management, creates written Standard Operating Procedures (SOPs) and daily Operational Communications (Ops Comms) that are accurate, clear, and concise.• Assists department management with updating the SOP queue, compiling statistical data, and generating monthly reports.• Publishes SOPs and Ops Comms on theSource, following specific guidelines for accuracy.• Provides service to teammembers in the interpretation of operational procedures.• Works closely with Credit Union management to ensure timelines are met.• Reviews and analyzes proposed operational procedures, ensuring final work product is accurate, complete, and not in conflict with other operational procedures.• When applicable, makes recommendations to management that enhance Member service, increase efficiencies, or ensure compliance with applicable rules and regulations.• Ensures compliance review of all written procedures.• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. • Performs other related duties as assigned or requested.

United States

Creates written Standard Operating Procedures and daily Operational Communications that are accurate, clear, and concise.• Under the direction of the department management, creates written Standard Operating Procedures (SOPs) and daily Operational Communications (Ops Comms) that are accurate, clear, and concise.• Assists department management with updating the SOP queue, compiling statistical data, and generating monthly reports.• Publishes SOPs and Ops Comms on theSource, following specific guidelines for accuracy.• Provides service to teammembers in the interpretation of operational procedures.• Works closely with Credit Union management to ensure timelines are met.• Reviews and analyzes proposed operational procedures, ensuring final work product is accurate, complete, and not in conflict with other operational procedures.• When applicable, makes recommendations to management that enhance Member service, increase efficiencies, or ensure compliance with applicable rules and regulations.• Ensures compliance review of all written procedures.• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. • Performs other related duties as assigned or requested.

Orange County, California Area

Assist Team members with questions and developmental changes. Collaborated with other Specialists to improve areas of opportunity. Manages and replies to escalated messages. Assist Members with questions through various channels such as secured message, email and Live Chat. Create custom letters upon Member's request.

Tustin, Ca

Assist Members with questions through various channels such as secured message, email and Live Chat. Create custom letters upon Member's request.

San Juan Capistrano, Ca

Assisting Members with transactions such as deposits, withdrawals, wire transfers, etc. Will be attending Services training in the next couple of months so that I will be able to assist Members with opening new memberships, funding new loans and much more.

Mission Viejo, Ca

Recently promoted to a Personal Banker position. Opens accounts for customers. Also will be doing a lot of problem/resolution for customers and assisting them with any maintenance issues they may have with their accounts. Will also be making any convenience recommendations that may fit with a customer's needs.

Mission Viejo, Ca

Assisted the bankers with Sales opportnities. Handled high volumes of maintenance requests for customers. managed bankers' calendars and made and confirmed appointments. Also assisted manager and assistant manager with various projects.

Mission Viejo, Ca

Helped customers with various transactions such as deposits, withdrawals, transfers, payments. Vault custodian. In charge of handing out cash to tellers as well as ordering cash for branch. Other responsibility was ATM custodian. Balance ATMs every week as well as replenish cash into ATMs. Assisted Branch manager with Annual Safe Box Audit. Had Supervisor authority.

Mission Viejo, Ca

Helped customers with various transactions such as deposits, withdrawals, transfers, payments quickly promoted to vault custodian. Very high cash handling experience.

Lake Forest, Ca

Worked in the front office of the school doing various tasks such as filing, answering calls. Also created and maintained many of the files and documents used by the school for enrolling new children. Also created and maintain the website for the school. Assisted teachers and stepped in when there was help needed in any of the classrooms. Assisted the director of the schoo, with various tasks. Made appointments with new prospects to tour the school.

Mission Viejo, Ca

Worked the cash register at the front, helping the customers purchase items from the store. Often made recommendations to customers about various books based on what they were looking for. Organized the books around the store and restocked books. Balanced registers on occasion when help was needed. Ran the calendar kiosk during the holiday season.

Bachelor Of Arts (Ba), Graphic Design

Associate'S Degree, Graphic Design