Eranjith Godakanda Email & Phone Number

Skellefteå, Västerbotten, Sweden

Production Oversight: Led the operation of stacking machines to ensure smooth production flow, troubleshooting and resolving machine issues as they arose. Collaborated closely with QA and engineering teams to maintain high production standards.Team Training: Trained and mentored operators to uphold efficiency and safety, ensuring adherence to SOPs and safety regulations.Cross-Functional Collaboration: Worked with cross-functional teams to optimize processes and boost machine performance, using tools like Grafana and BI to monitor system analytics and support decision-making.Quality and Safety Assurance: Performed quality checks, conducted root cause analysis on deviations, and proactively contributed to process improvements in team discussions, prioritizing safe and compliant operations.

Stockholm County, Sweden

As an operations manager at OhPoke, a vibrant Hawaiian street food restaurant chain, I played a pivotal role in enhancing operational efficiency, ensuring outstanding customer service, and maintaining the highest standards of food quality. My tenure at OhPoke was marked by a commitment to excellence, team leadership, and a deep understanding of the nuances of Hawaiian cuisine and culture.Key Responsibilities:- Operational Management: oversaw the daily operations of the restaurant chain, ensuring seamless service delivery. Implemented process improvements to enhance efficiency and reduce operational costs.- Quality Control: Maintained strict adherence to food safety standards and quality control measures, ensuring every dish served met the highest standards of Hawaiian cuisine.- Inventory Management: Manage inventory effectively, ensuring optimal stock levels while minimizing waste. Established relationships with suppliers to ensure the timely delivery of fresh ingredients.- Financial Oversight: Assisted in budgeting and financial planning, monitoring expenses, and analyzing sales data to inform decision-making.

Remote

ConceptVines is a product engineering company headquartered in the USA that provides high-end engineering and consulting services for international clients. I was employed at ConceptVines as a Senior Support Engineer from 11 May 2002 – 16 August2022. While I was in ConceptVines I worked with a company called Examity (exam platform) as a senior application support engineer.

Colombo, Western, Sri Lanka

ZorroSign is a digital signature and digital transaction management platform complete with a document management system (to manage files), forms filling, and document security features. Responsibilities as a Software Support Engineer : • Provide technical production software support for users.• Work with software engineers to diagnose, troubleshoot, and solve application issues.• Partner with Product/Project Management to consult on new features and areas for improvement related to the issues you encounter.• Experience communicating and problem-solving with stakeholders such as engineering, QA, and product.• Maintain support documentation and contribute to the Knowledge Base on how to respond to common failure scenarios.

Sri Lanka

• Serve as assigned on technical customer support shifts, under the guidance of Senior Software Engineers and Tech Leads, responding quickly to and communicating well with the customer to quickly resolve use case issues, support customer testing during deployment, and identify and fix bugs in the code in order to meet customer expectations.• Support system testing and troubleshooting as assigned and instructed to help improve code readability.• Participate as assigned in software development activities to complete tasks related to the development, testing, and deployment of high-quality code and UI/UX, promoting only bug-free, high-quality code to the production environments.

Colombo

• Discussions with client champions and onsite consultants regarding ongoing issues and providing resolutions with the timelines.• Project coordination tasks with the internal and global teams.• Gathering requirements from the clients for new implementations and for system changes.• Preparing requirement documents for system changes/custom modifications. • UAT testing of new software releases.• Making technical documents.• Following up on issues/tickets with the development teams based on the SLA levels for faster and more reliable resolutions.• Managing CRM – JIRA, Zen desk tickets, and following up with the internal teams for faster resolutions.

Sri Lanka

• Proactive monitoring and troubleshooting of production systems running on JBoss application servers hosted on Red Hat Enterprise Linux at remote data centers. • Performed routine health checks and monitored real-time operating systems to identify issues proactively.• Conducted in-depth analysis to find out root causes of the incidents reported by clients while examining the JBOSS application server logs (Linux), Database (SQL Server, Oracle EE 12c), file specifications, customer files received, and provide workarounds or to gather information for 3rd line team(Development) to fix the issues. • Handling incidents and service requests within strict SLAs, using the ITSM tool (JIRA\Top Desk). • Handling Change Requests from Clients, coordinating with the product team and the developers.

Master'S Degree, Strategic Information Systems Management

Bachelor Of Science (B.Sc), Computer Science

Higher Diploma In Business Information Systems, Information Technology

Diploma In Computer System Design, Information Technology