Erasmo Carlos Bernal Martínez, Pmp®, Smc Email & Phone Number

Ciudad De México, México

Cdmx, México

- Responsible of managing all the projects lifecycle, considering the beginning, planning, execution, monitoring and controlling and formal delivery of documents and services (closing).- Responsible of managing the following PMO functions: Internal Service Desk, Quality Assurance and Knowledge Management.- Managing the first level of the support service requests, incidents and change requests, for the Project Management Area.- Responsible of ensuring that all formal projects comply with the policies, guidelines, standards and methodologies stablished for the area ("Industry", "Services and Entertainment", "Financial", "Nationwide").- Develop training sessions that requires the Project Management Area, with the aim of develop soft skills and reinforce knowledge about tools and systems used during the daily operation.

Mexico City

- Responsible of maintaining the strategies of the Institute according to the regulations and functional requirements through the analysis, design, support and management of the apps and services (Project and Quality Management UAPC Unit).- Responsible of the quality control and assurance through 4 main services: Project Management and Measurement, Processes and Products Quality Assurance, Software Architecture and Deployment & Training.- Supervise the compliance of the stablished SLA’s, through the data analysis and the delivery of periodical performance and quality reports about processes and deliverables.- Offer tracking and solution to the satisfaction surveys through the service desk.- Analysis, control and quality assurance of code and design documents, technological architecture and maintaining and testing records (MAAGTICSI, ITIL, ISO/IEC 20000 y PMP).

Apodaca, Nuevo León

- Responsible of the ISO/IEC 20000 Standard implementation (IT Service Management) in three different companies dedicated to: on-site, lab and remote IT infrastructure support and e-commerce management.- Responsible of the documentation, implementation, maintaining and tracking of the corrective and preventive actions for the continuous improvement of the processes, operation and services delivered.- Assignment, training and creation of deliverables for the Process Managers.- Responsible of the audit’s management and compliance assurance (KPI’s).- Responsible of updating de project management methodology in FONATUR with the MAAGTISCI framework and the standards ISO/IEC 38500, ISO/IEC 20000 and ITIL.

Cdmx, México

I’ve worked in several projects representing this consultancy, developing systems with .NET technology, Visual Studio, SQL Server and Crystal Reports.o Third Project: WATERCAPITAL, TI Consultant / sep 2012 - may 2014o Second Project: IMP, TI Consultant / feb 2012 – aug 2012o First Project: HEWLETT PACKARD, IT and Documentary Consultant / sep 2009 – jan 2012

It Management Master’S Degree, Project And Enterprise Management, Degree Obtained By A Project About Iso/Iec 20K

Software Development Engineering, Information Technology

Activities and Societies: I was in the College Soccer Team and we take part in many tournaments.