As an English & Azerbaijani Content Moderator at TELUS International, I ensure user-generated content complies with community guidelines by identifying and removing inappropriate content and resolving user complaints. I assist in policy implementation, prepare regular content quality reports.Key Learnings:● Developed strong analytical and problem-solving skills.● Honed attention to detail and accuracy.● Enhanced written and verbal communication abilities.● Gained a deep understanding of social media dynamics.● Improved proficiency in both Azerbaijani and English languages and cultures.● Mastered time management.● Focused on aiming for customer satisfaction.

I attended a two-month Human Resource Management course focused on fundamental principles and practices of HR management. I explored topics such as recruitment processes, performance management, and training and development in depth. Additionally, I gained insights into current HR practices, including employment laws and ethical considerations.Key Learnings:● Acquired essential knowledge and skills in HR management● Enhanced problem-solving abilities.● Improved communication and teamwork skills.● Gained a deeper understanding of recruitment, performance management, and training.● Learned about current HR practices, employment laws, and ethical considerations.● Developed competence in implementing strategic HR approaches to meet evolving business needs.

I facilitated professional working experiences for international interns in companies across Turkey. Our mission was to identify the most suitable candidates for Turkish companies by shortlisting their profiles, aiming to expand the local customer market and increase export volume.Key learnings:● Engaged with companies through various channels, including cold calling, emailing, online marketing platforms, and attending fairs, to foster strong communication.● Conducted professional meetings with companies to understand their needs and offer tailored solutions.● Utilized CRM systems to report and analyze local customer data, ensuring a data-driven approach to customer satisfaction.● Participated in sales activities and managed the recruitment process to align with company goals.● Gained experience in conducting interviews with potential interns, focusing on matching them with the right opportunities.● Collaborated effectively within the team and regularly prepared reports on the sales process and company updates, ensuring transparency and continuous improvement.

I was a key member of an outgoing global talent team, consisting of four members and a team leader. My primary responsibility was to identify potential candidates interested in gaining experience in companies abroad and manage the entire recruitment process. This included evaluating CVs and profiles, conducting interviews, and managing operations and time. Ensuring student satisfaction was paramount, as they were essentially our customers. By the end of my term, I successfully matched three interns with three different companies, completing my tenure with success.Key learnings;● Giving consultancy to exchange participants to find suitable global internship opportunities.● Sustaining partnerships with countries within AIESEC to balance internship supply and participant demand.● Communicating with companies through various channels such as cold calling, online mailing.● Crisis management.● Being a team player.● Sales.● Effective communication and persuasion skills.