● Focused on identifying, designing, and implementing new systems functionality and improvements to existing systems● Directed the development of multiple time saving processing solutions that led to reports being available earlier, running faster, and delivered smarter● Managed IT projects prioritizing, developing, and deploying solutions● Administrated multiple core enterprise applications for user security, database connections, and system availability● Documented business requirements, standard operating procedures, training manuals, and detailed troubleshooting methods● Managed troubleshooting, bug tracking, and communicating issues to ensure resolution and keep systems operational

Support and Facilitate 10 sales incentive plans using IBM ICM (formerly Varicent / IBM Cognos ICM) to calculate and display sales incentive reports.Write SQL queries and advanced Excel functions to provide compensation analysis and ad hoc reports.Create documentation and provide support to internal and external auditors. Plan, develop, improve, and communicate methods and techniques for selecting, compensating, and evaluating workers.Work as part of a project team to coordinate ICM database development and determine project requirements .Specify users and user access levels for each segment of incentive reporting.Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.

Collaborated with a cross-functional team in a quality systems audit that led to new contracts with a large international client, increasing sales volume 17%. Diagnosed three non-conformances and planned nine continuous improvement projects by performing internal audits of standard operating procedures.Collaborated with others in the organization to ensure successful implementation of chosen problem solutions.Prepared management reports defining and evaluating problems and recommending solutions.Determined root causes of failures using statistical methods and recommend changes in designs, tolerances, or processing methods.Provided technical support related to manufacturing.Incorporated new methods and processes to improve existing operations.