Labada Gurme Restaurant & Labada Event&Catering & Labada PatisserieGenel Operasyonel Yönetimo Personel yönetimi (işe alım, eğitim, performans değerlendirme)o Mutfak ve servis ekiplerinin koordinasyonuo Stok takibi ve tedarik zinciri yönetimio Menü geliştirme ve güncelleme süreçlerine katılımo Hijyen ve güvenlik standartlarının uygulanmasıo Maliyet kontrolü ve bütçe yönetimi• Müşteri Deneyimi: o Müşteri şikayetlerinin yönetimi ve çözüm üretimio Müşteri… Show more Labada Gurme Restaurant & Labada Event&Catering & Labada PatisserieGenel Operasyonel Yönetimo Personel yönetimi (işe alım, eğitim, performans değerlendirme)o Mutfak ve servis ekiplerinin koordinasyonuo Stok takibi ve tedarik zinciri yönetimio Menü geliştirme ve güncelleme süreçlerine katılımo Hijyen ve güvenlik standartlarının uygulanmasıo Maliyet kontrolü ve bütçe yönetimi• Müşteri Deneyimi: o Müşteri şikayetlerinin yönetimi ve çözüm üretimio Müşteri memnuniyetini artırmak için stratejiler geliştirmeo Rezervasyon sistemi yönetimio Özel etkinliklerin planlanması ve organizasyonu• Teknolojik Uygulamalar: o Restoran yönetim sistemlerinin (POS, envanter vb.) etkin kullanımıo Online sipariş platformları ile entegrasyono Sosyal medya ve dijital pazarlama stratejilerinin uygulanmasıKalite Kontrol ve Standartlar• Mutfak Kalitesi: o Yemeklerin lezzet, görsellik ve sunum kalitesinin kontrolüo Malzemelerin tazeliğinin ve kalitesinin sürekli olarak denetlenmesio Yeni tariflerin denenmesi ve menüye eklenmesi• Hizmet Kalitesi: o Personelin profesyonellik ve misafirperverlik düzeylerinin belirlenmesio Servis sürelerinin optimize edilmesio Masaların düzeni ve ambiyansın korunmasıStratejik Planlama• Büyüme Stratejileri: o Yeni şubeler açma veya mevcut şubeleri genişletme projelerine liderlik etmeo Franchise imkanlarını değerlendirme• Pazarlama ve Tanıtım: o Restoranın marka bilinirliğini artırmak için kampanyalar düzenlemeo Hedef kitleye yönelik pazarlama stratejileri geliştirme• Rekabet Analizi: o Sektördeki trendleri takip etmeo Rakiplerin güçlü ve zayıf yönlerini analiz etmeo Restoranın rekabet avantajlarını belirlemeEkip İşbirliği ve İletişim• Departmanlar Arası Koordinasyon: o Mutfak, servis, bar ve yönetim ekipleri arasında etkili iletişim sağlamao İş birliği içinde çalışarak ortak hedeflere ulaşma• Üst Yönetim ile İletişim: o Raporlama süreçlerini yönetmeo Stratejik kararlara katkı sağlama Show less

Temel Görevler:• Franchisee Desteği: o Yeni franchise sahiplerine eğitim ve destek sağlayarak başarılı bir başlangıç yapmalarını sağlamak.o Günlük operasyonlarda yaşanan sorunlara çözüm bulmak ve franchise sahiplerine danışmanlık yapmak.o Franchise anlaşmalarının uygulanmasını takip etmek ve gerekli durumlarda düzenlemeler yapmak.• Operasyonel Mükemmellik: o Tüm franchise noktalarında standartların ve prosedürlerin uygulanmasını sağlamak.o Verimlilik ve maliyet… Show more Temel Görevler:• Franchisee Desteği: o Yeni franchise sahiplerine eğitim ve destek sağlayarak başarılı bir başlangıç yapmalarını sağlamak.o Günlük operasyonlarda yaşanan sorunlara çözüm bulmak ve franchise sahiplerine danışmanlık yapmak.o Franchise anlaşmalarının uygulanmasını takip etmek ve gerekli durumlarda düzenlemeler yapmak.• Operasyonel Mükemmellik: o Tüm franchise noktalarında standartların ve prosedürlerin uygulanmasını sağlamak.o Verimlilik ve maliyet etkinliği için sürekli iyileştirme süreçleri geliştirmek.o Kalite kontrol mekanizmalarını oluşturmak ve uygulamak.o Müşteri memnuniyetini en üst düzeye çıkarmak için stratejiler geliştirmek.• Sistem Geliştirme: o Franchise sistemini geliştirmek ve yeni teknolojileri entegre etmek için projeler yönetmek.o Franchisee portalı gibi online araçları geliştirerek iletişimi ve bilgi paylaşımını kolaylaştırmak.o Franchisee performansını ölçmek ve raporlamak için sistemler kurmak.• Marka Yönetimi: o Markanın itibarını korumak ve güçlendirmek için çalışmalar yapmak.o Pazarlama ve satış stratejilerine katkıda bulunmak.o Franchisee'lerin markayı doğru bir şekilde temsil etmelerini sağlamak.• Stratejik Planlama: o Franchise ağının büyümesini desteklemek için stratejik planlar oluşturmak.o Yeni pazarlara açılmak için fırsatları değerlendirmek.o Franchise sisteminin uzun vadeli sürdürülebilirliğini sağlamak. Show less

Build a Bear Workshop which was the Turkey’s master franchise owner under the company called Horizon Oyuncak. The brand was up and running on 3 locations in Istanbul, 1 location in Ankara and an online shop. The responsibilities included the complete financial analysis of the business, the development of the brand and sale forces, as well as local marketing, directly reporting to the US headquarters on a weekly basis. Sadly, the company decided to fold the operations in Turkey due to… Show more Build a Bear Workshop which was the Turkey’s master franchise owner under the company called Horizon Oyuncak. The brand was up and running on 3 locations in Istanbul, 1 location in Ankara and an online shop. The responsibilities included the complete financial analysis of the business, the development of the brand and sale forces, as well as local marketing, directly reporting to the US headquarters on a weekly basis. Sadly, the company decided to fold the operations in Turkey due to insufficient interest. Show less

Implementing strategic objectives Developing an operations strategy Designing products, services and processes planning and controllingImproving operationsReducing production costs and increasing efficiency.Increasing revenue by supplying good quality products and services.Reducing the level of investment needed to produce products and services by effectively increasing the capacity of the operation.Providing the basis for future innovation by building a solid base of… Show more Implementing strategic objectives Developing an operations strategy Designing products, services and processes planning and controllingImproving operationsReducing production costs and increasing efficiency.Increasing revenue by supplying good quality products and services.Reducing the level of investment needed to produce products and services by effectively increasing the capacity of the operation.Providing the basis for future innovation by building a solid base of operational skills and knowledge within the business.Around 55 partner evaluation interviews made with candidates in Turkey and abroad, More then 20 locations visited and evaluated. 15 Franchisees successfully selected and signed which are 12 in Turkey and 3 abroad with a Master Franchisee for Gulf Sates. Show less

Awarded as the Number 1 Operation Coach, within 12 Coaches working in Turkey with the highest Same Store and New Store Growth Rates. Turkey was 2nd in the world in 2015.Performance against market HR targets in complement, turnover and bench planProviding ongoing coaching, feedback and development to all restaurant-level managersDeveloping and updating market HR plans; forecasts staffing requirements and builds benchLeading performance management process for all management and… Show more Awarded as the Number 1 Operation Coach, within 12 Coaches working in Turkey with the highest Same Store and New Store Growth Rates. Turkey was 2nd in the world in 2015.Performance against market HR targets in complement, turnover and bench planProviding ongoing coaching, feedback and development to all restaurant-level managersDeveloping and updating market HR plans; forecasts staffing requirements and builds benchLeading performance management process for all management and hourly employees, ensuring adequate levels of performance feedback, timely performance appraisals, meaningful training and development planning and due process in resolving workplace disputesSelecting, orients and on-boards all restaurant-level managementProvidIng hands-on training for management staff in advanced programs and new company initiatives, products or systemsMonitoring unit staffing plans and allocating crew across units to meet severe staffing shortfalls; coordinating crew sourcing activities for multiple unitsMonitoring the work environment in all units to ensure fair and equitable employee treatment.Providing ongoing recognition of outstanding performance to motivate employees at all levelsEnsuring that facilities and equipment are maintained to standards; coordinates facility upgrades or equipment replacementResolves systemic inventory problems or supply issues with suppliersMonitors restaurant Speed of Service (SOS) performance and provides coaching to unit management teams to meet performance targetsOversees development and revision of weekly management schedules Show less

Founded, developed, build and managed with success for 5 years with an 2 million pounds total turnover To produce proper accounts and send various documents toCompanies HouseManaging and supervising other laws include areas such as health and safety, employment law and tax Taking responsibility for the business performance of the restaurant. *Analysing and planning restaurant sales levels and profitability. *Organising marketing activities, such as promotional events and discount… Show more Founded, developed, build and managed with success for 5 years with an 2 million pounds total turnover To produce proper accounts and send various documents toCompanies HouseManaging and supervising other laws include areas such as health and safety, employment law and tax Taking responsibility for the business performance of the restaurant. *Analysing and planning restaurant sales levels and profitability. *Organising marketing activities, such as promotional events and discount schemes.Preparing reports at the end of the shift/week, including staff control, food control and sales. Creating and executing plans for department sales, profit and staff development.Setting budgets for senior management.Planning and coordinating menus.Coordinating the entire operation of the restaurant during scheduled shifts.Managing staff and providing them with feedback.Responding to customer complaints.Ensuring that all employees adhere to the company's uniform standards. Meeting and greeting customers, organising table reservations. Advising customers on menu and wine choice. Recruiting, training and motivating staff.Organising and supervising the shifts of kitchen, waiting and cleaning staff. Maintaining high standards of quality control, hygiene, and health and safety. Checking stock levels and ordering supplies.Preparing cash drawers and providing petty cash as required. *Organising and managing off site events and catering events Show less

Budgeting, cost control, general accounting and basic profit and lossmanagementPlanned menus, estimated food and beverage costs and purchased inventoryInvestigated and resolved F&B quality and service complaints ensuringcustomer satisfactionImproved productivity and up selling by effective training programsEnsure that all restaurant equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all restaurant facilities are cleaned and… Show more Budgeting, cost control, general accounting and basic profit and lossmanagementPlanned menus, estimated food and beverage costs and purchased inventoryInvestigated and resolved F&B quality and service complaints ensuringcustomer satisfactionImproved productivity and up selling by effective training programsEnsure that all restaurant equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volumes.Recruited, supervised, scheduled and motivated staff of 26 members with 2 assistant managerEnsure all staff are properly trained and certified and have the tools and equipment needed to effectively carry out their job function.Blue Hawaii turned over 1,2 million Pounds per year and was opened for 15 executive years. Show less

Planned and managed significant remodeling projects that enhanced the ambience of the facilityBudgeting, cost control, general accounting and basic profit and loss managementPlanned menus, estimated food and beverage costs and purchased inventoryInvestigated and resolved F&B quality and service complaints ensuring customer satisfactionImproved productivity and up selling by effective training programs *Ensure that all restaurant equipment is in proper operational condition and… Show more Planned and managed significant remodeling projects that enhanced the ambience of the facilityBudgeting, cost control, general accounting and basic profit and loss managementPlanned menus, estimated food and beverage costs and purchased inventoryInvestigated and resolved F&B quality and service complaints ensuring customer satisfactionImproved productivity and up selling by effective training programs *Ensure that all restaurant equipment is in proper operational condition and is cleaned on a regular basis.Ensure that all restaurant facilities are cleaned and properly stocked according to anticipated business volumes.Recruited, supervised, scheduled and motivated staff of 26 members *Ensure all staff are properly trained and certified and have the tools and equipment needed to effectively carry out their job function. Achieved successful review in Islington Gazette newspaper October 2007Responsible of budgeting, negotiating, organising and management of the events for Gallipoli Group such as large parties for company meetings, birthday celebrations, Christmas meetings, outside catering enquires and wedding ceremoniesThe administrative tasks, booking and communication with clientsManaging the staff for the right setups, entertaining planning and arranging menus on demand of the event Show less