• Moved from Product to Business Systems Manager due to exceptional work ethic and performance • Play a vital role in ensuring corporate’s seamless transition from traditional, in-house propriety systems to Microsoft Cloud system NAV• Accurately perform beta testing to determine maintenance concerns; address issues when necessary • Maintain updated and accurate business data services across the product database, pricing tables, new item creations, and maintenance tasks • Generate detailed descriptions of online products for retail customers including Home Depot, Menards, and Walmart Canada • Proactively identify and address daily issues with systems, documentation, or customers

• Skillfully designed and executed innovative Pipe Décor products using plumbing fittings and steampunk variations of home furnishings including wall hooks, brackets, tables, and clothing racks • Produced an in-depth assembly manual consisting of the layout and line art • Oversaw the introduction of the product line into the online sales market of Amazon that currently generates 40% of the company’s revenue • Created and produced engaging social media content for the website (www.pipe-decor.com), Facebook, and Instagram to promote the company’s products• Developed appropriate retail planograms aimed at encouraging customer interaction and sales of products

• Rapidly responded to customer inquiries and concerns to maximize satisfaction and retention • Frequently conducted market and competitor research while visiting stores and attending semi-annual conferences or market events to determine prices, strategies, and market share opportunities • Oversaw the costs and operations for a $42M Plumbing (Filters, Plumbing Solvents, Cements, Toilet Seats, Showerheads, Water Filtration, Plumbing tools) and $31M Hardware Departments (Workwear, Cabinet Hardware, Mailboxes, Weatherproofing, Numbers, Letters, Signs, Padlocks, Casters, Floor Savers, Rope, Twine, Wall Anchors & Hardware)• Increased Plumbing revenue by 9.5% in 2013 vs. 2012 and Hardware revenue by 12% from 2014 vs. 2013

• Applied a 7-step sourcing approach that included cost, core requirement, RFQ, market pricing, and trend analysis to locate and procure private label brands for an optimal retail assortment • Frequently traveled to China, Taiwan, and Thailand to conduct on-site audits of a factory’s production and new product development initiatives • Collaborated with factory teams in evaluating and developing best practices, action plans, and realistic benchmarks • Replaced an existing supplier to help the company reduce costs ($4K) and margins (18%) while maintaining a quality and innovative product line • Integrated a current domestic supplier into a direct import program to significantly decrease margin (39%) and expenses ($247K) • Actively assisted the Quality Assurance manager with ensuring suppliers complied with corporate policies and standards of quality • Steered the development and implementation of a new product specification program for national and globally sourced productions

• Proficiently conducted an analysis of costs, item comparisons, and preliminary processes during a formal category line review• Productively managed business, vendor, and cross-functional internal group relations to encourage their ongoing efficiency and repeat business

• Managed inventory levels based on annual demand and promotional forecasts • Oversaw that all inventory logistics were completed to ensure vendor compliance and a timely delivery

• Rapidly responded to vendor appeals regarding debit deductions, overages, shortages, and damages • Reviewed vendor invoices and supporting documents prior to submitting or denying approvals

• Effectively hired, coached, motivated, and managed a 15-member team of sales associates for a store generating $1M in annual gross profits. Lead teams to reach sales goals if not surpassing them.

• Produced effective brand strategies aimed at maximizing sales and bottom-line profits • Earned Gatorade Availability Region of the Year Award during 1998 for achieving 130% sales volume vs. plan