Erdal Dağhan Email & Phone Number

Batman, Turkey

• Providing end-user support to the Regional Director, regional managers and computer users (30+) in the regional warehouse
• Providing remote or on-site support to 172+ stores in case of any problems or malfunctions with related computing equipment
• Setting up and configuring routers, tablets, back office computers and ip phones
• Coordinating service companies (cash register, data, camera) for the stores that will undergo renovation
• Checking the antivirus update of computers in stores
• Applying cash register updates in a controlled manner

Istanbul, Turkey

• I provided IT consultancy to the portfolio consisting of 23 medium and large-scale corporate companies, within the scope of maintenance agreement, to meet the server and client needs.
• Resolving the requests submitted by the managers and personnel
• Checking whether the daily, weekly and monthly backups are taken correctly in the companies visited.
• Controlling the system room
• Installing firmware upgrade to access points and printers
• Examining firewall logs and taking action if any

Şanlıurfa, Türkiye

• Planning IT services based on customer's needs
• Provision of IT Outsourcing services (server & end-users)
• Network initialization, setup, configuration as well monitoring and troubleshooting
• Laptop motherboards repair with BGA rework station
• HDD data recovery services

İstanbul, Türkiye

• I provided IT Helpdesk support for 5000 users and 50 VIP users, including CEO and board executives at Avea Communication Company.
• Technical supporting for iPhone, iPad, Blackberry and Android smartphones (Update, Upgrade, Backup and Recovery)
• Mac OS Support and Windows environment integrations
• Controlling Boards meeting rooms and video conferencing setup, including live events streaming (Webex and Cisco Telepresence)
• Testing and implementing; Video conference system, Simultaneous translation system, Conference room Audio & Video Systems
• Planning VDI (Virtual Desktop Infrastructure) for mobile devices

İstanbul, Türkiye

• I provided VIP technical support within the scope of computer and mobile needs to the Eczacıbaşı Holding's Chairman and members, CEO and division directors. Additionally;
• Providing guidance and best practices to the 50+ VIP Users
• Resetting user passwords with Active Directory and unlock accounts
• Reserving the MAC address of printers with DHCP
• Managing Polycom Video Conference System (weekly and monthly testing to ensure stability of connections with other locations, setting up a meeting)
• Preparing client operating system images in accordance with company requirements. (W7 Enterprise Edition via Windows Sysprep & Acronis True Image)

İstanbul, Türkiye

• I provided on-site and on-call technical support within the scope of computer and mobile needs to Turkcell Communication Company's Deputy General Managers, department directors and team members. (+600 Team Member & 30.
• Solving the end users problems about computer and mobile phone within SLA (Service Level Agreement)
• Recovering data from a crashed computer
• Restoring image to the laptop and desktop and completion other configurations
• Solving the HP/Xerox printers problems
• Providing technical support to Polycom audio and video equipment in meeting rooms

İstanbul, Türkiye

• I provided desktop technical support for all academic and administrative staff (400+ users) in Bahçelievler and Florya Campuses. In addition, I was responsible for the management, maintenance, monitoring and provision.
• Active Directory, File Server, DHCP and DNS, Print Server, Merak Mail Server
• Preparing Client OS images
• 1st level support for end users (Laptop, network, software, hardware, printer, blackberry, operating system, MS office, VPN, 3rd party application support)

Bachelor'S Degree, Business Department

High School Diploma, Computer Technologies And Programing

Activities and Societies: IEEE Adapazarı Higher Vocational School

High School Diploma, Science

İstanbul

Bachelor Of Engineering - Be, Software Engineering