-Managing various websites and micro services Cloud infrastructure with Terraform on AWS-Maintaining Containerized apps through Elastic Container Service(ECS) and Elastic Kubernetes(EKS)-Managing Elastic Stack and Elasticache(redis)-Administration of Cloudfront cdn and Identity Management Services (Aws SSO, Cognito)-Managing WAF and Shield security services on AWS-Configuration of CI/CD pipelines on platforms(argocd, github actions)

-Administering both AWS and Azure cloud infrastructure and on-premise Vmware vCenter Environment-Multidomain Microsoft 365 Administration-Operating Windows and Linux and Microsoft Exchange Servers-Monitoring of infrastructure with Zabbix-Configuration and Operating SAN/NAS Storage

- Operating and Maintaning VMware and Citrix Virtualized Environment- Operating Windows and Linux Servers- Maintaining SCCM/MECM and SCOM operations- Configuration and Operating SAN/NAS Storage environment- Configuration and maintaining of MS Exchange Server- Mail Security and Gateway- Maintaining Enterprise Security Solutions such as Trendmicro Apexone,ApexCentral,VMware CarbonBlack and SIEM- Powershell/Bash Scripting- Managing company websites on Azure Cloud and implementation to Cloud environments.

- Install, configure and troubleshoot VoIP Phones, computers, notebooks, printers, scanners, and mobile phones- Create, manage and troubleshoot groups, user accounts, computer accounts and e-mail addresses via Active Directory and Microsoft Exchange- Administrate system networks (LAN and WAN) running on different operating system platforms primarily Windows NT and Windows 2012R2 Server , Server 2016 , Server 2019, WIN7/10- Help to install local area network cabling systems and equipment such as network interface cards, hubs, switches- Install and maintain mobile computing solutions like VPN, Remote Access, and WLAN- Supervising +10 service desk staff.- Managing service operation processes- Responsible of managing and tracking of Incidents , Problems and Requests on BMCRemedy ITSM tool.- Providing technical Support and Troubleshooting for End users over by Phone and Remote Desktop tools.- Creating new users profiles and enabling system resources access and disabling access for out processing personnel.- Diagnosing issues with computer software, peripherals, and hardware.- Monitoring of all Network Devices and System Servers .

-Install, configure and troubleshoot VoIP Phones, computers, notebooks, printers, scanners, and mobile phones-Following up incidents and requests with both Network and System Ops.-Providing end-user support and Troubleshooting in person, over the phone, or with remote access tools.-Installation and configuration of hardware and software.-Diagnosing issues with computer software, peripherals, and hardware.-Following up with clients to ensure the problem is resolved.-Preparing analysis incident reports and SLA and notify contractors or Non-Employee groups.-Managing Active Directory and Responsible for international comms on IT.-Providing support to Managing Director level users for video/audio conferences and their IT devices.-Managing content of IT department on Sharepoint web Portal and adding content from all different departments of Citi.

- Operating Turkish Airlines Service Desk project .- System, Application and End-User Support for Service Desk Project on Turkish Airlines.- Providing support in person, over the phone, or with remote access tools.- Following up with clients to ensure the problem is resolved.- Installation and configuration of hardware's and software's.- Diagnosing issues with computer software, peripherals, and hardware.- Relocating , cabling and rewiring IT Hardware's.- Monitoring of all Network and System Devices.- Active Directory Group , User and Policy Management.- Preparing daily , weekly , monthly incident Reports.- Responsible for en user devices(notebooks , mobile phones) and giving required support and Troubleshooting for all Turkish Airlines users.- Supervising of Service Desk Team and Training Responsible- Preparing and updating Knowledge base for Service Desk Project

- Operating Turkish Airlines Service Desk project .- System, Application and End-User Support for Service Desk Project on Turkish Airlines.- Providing support in person, over the phone, or with remote access tools.- Following up with clients to ensure the problem is resolved.- Installation and configuration of hardware's and software's.- Diagnosing issues with computer software, peripherals, and hardware.- Monitoring of all Network and System Devices.- Active Directory Group , User and Policy Management.- Preparing daily , weekly , monthly incident Reports.- Responsible for end user devices(notebooks , mobile phones) and giving required support and Troubleshooting for all Turkish Airlines users.- SharePoint portal content managing for internal department sites.

Mandatory military service period as a Military Police Company on Mons/Belgium NATO Headquarters(Supreme Headquarters Allied Powers Europe) .

- Providing xDSL technologies troubleshoot and support for Turkish Telecom users.

-Providing End-User Support about for Mercedes-Benz Turk users.-Diagnosing issues with computer software, peripherals, and hardware.-Installation and configuration of hardware's and software's.