In this role, Erdem was required to train & assess students undertaking the Graduate Diploma of Management (Learning), Advance Diploma of Business, Advance Diploma of Leadership and Management, Diploma of Project Management, and Diploma of Business qualifications. By using his past professional experience and expertise, Erdem helped and guided students through their qualifications. Being directly involved in the student journey, Erdem supported and lead students to completion of their course… Show more In this role, Erdem was required to train & assess students undertaking the Graduate Diploma of Management (Learning), Advance Diploma of Business, Advance Diploma of Leadership and Management, Diploma of Project Management, and Diploma of Business qualifications. By using his past professional experience and expertise, Erdem helped and guided students through their qualifications. Being directly involved in the student journey, Erdem supported and lead students to completion of their course. Erdem was required to engage with his caseload of students through a variety of methods, including face-to-face training and assessment. He was also required to have regular communication and to encourage student participation and progress through motivational and constructive feedback.Responsibilities included:- Managing a caseload students.- Generating and Implementing training and delivery content - Validating and mapping qualifications - Delivering training, and assessing students - Forming internal and external stakeholder relationships - Foster an engaging, interactive and enjoyable learning environment.- Marking assessments and providing feedback using quality assessment tools and criteria.- Contribute to moderations and validations for continuous improvement.- Continued industry currency related to industry expertise.- Undertake continuous professional development.- Remain up to date with current VET legislation and organisational policies, through continuous professional development.- Remain current with the industry. Show less

Currently, Erdem also operates TCSE (which educates and trains business to excel in their customer service). Predominantly, TCSE advocates businesses to include their staffs’ needs within their culture. This means making sure that staff members feel secure, have a sense of belonging, are provided rewards and career development opportunities, and that they are inspired to be part of their whole business. Additionally, the focus of TCSE is to raise awareness of the lifetime value of customers and… Show more Currently, Erdem also operates TCSE (which educates and trains business to excel in their customer service). Predominantly, TCSE advocates businesses to include their staffs’ needs within their culture. This means making sure that staff members feel secure, have a sense of belonging, are provided rewards and career development opportunities, and that they are inspired to be part of their whole business. Additionally, the focus of TCSE is to raise awareness of the lifetime value of customers and in turn for business to give the service their customers deserve. Please visit www.tcse.com.au for more on TCSE and its range of offerings to businesses seeking to understand and deliver customer service excellence. Show less

Mentoring apprentices in the Glass and Glazing certification throughout RTO’s, TAFE’s, and employers in South Australia and Tasmania. A Government funded program to curb the drop-out rate of apprentices nationally. The role involves forming relationships with students and key stakeholders and requires managing a range of issues and barriers encountered by all parties.The job description is about open and confidential communication in an effort to guide and support apprentices to… Show more Mentoring apprentices in the Glass and Glazing certification throughout RTO’s, TAFE’s, and employers in South Australia and Tasmania. A Government funded program to curb the drop-out rate of apprentices nationally. The role involves forming relationships with students and key stakeholders and requires managing a range of issues and barriers encountered by all parties.The job description is about open and confidential communication in an effort to guide and support apprentices to successfully complete their qualification, while at the same time produce positive KPI’s for the government initiative. The results so far have showed improvements form a 58% drop-out rate to below 50%. The target is to bring this percentage down to 40% as in line with other trade qualifications by June 2015. Key Responsibilities: - Provide mentoring, training, guidance and support to apprentices - Communicate openly and confidentially about apprentice and employer issues- Provide mediation with parties to arrive at solutions - Achieve targets in relation AGGA KPI’s - Monitor apprentice activities regularlyResults: - A significant improvement in drop-out rates from 58% down to 50% in the first six months. Cooperation of bodies, including, TAFE’s, RTO’s and State Associations, working together as an effective team. Show less

Erdem's primary role was to manage the relationship of existing customers and the network of contacts created over the years, and has demonstrated over time the ability to manage complex personalities when the stress of a transaction was as its peak.The focal point was on delivering excellent customer service and care every time as a necessity and the conscious commitment to achieve customer retention within the scope of individual needs of… Show more Erdem's primary role was to manage the relationship of existing customers and the network of contacts created over the years, and has demonstrated over time the ability to manage complex personalities when the stress of a transaction was as its peak.The focal point was on delivering excellent customer service and care every time as a necessity and the conscious commitment to achieve customer retention within the scope of individual needs of stakeholders.Responsibilities:- Provide specialised customer service to key select customers.- Communicate potential and critical issues that may impact these customers business.- Provide achievable advise on remedial actions.- Achieve improvements targets in relation to customers satisfaction.Training and Assessment:- Conduct workplace Training.- Assess competency of skills and knowledge. Show less

Erdem's initial emphasis was on building strong customer relationships whilst providing customer service excellence. Having a background in IT, Erdem's role transitioned into designing and developing an online e-commerce site with an online presence and associated services.

Manager and Director of a Café in the CBD area, owned and operated a Fast Food Restaurant and Retail outlets in the Northern suburbs.Activities:- Management- Sales and Customer Service- Interpersonal skills- Feedback/Managing conflict

Bringing prior IT skills, Erdem moved into a supervisory role of the day-to-day operations of the computer department. He assisted with the smooth running of the Royal Melbourne Show culminating to it's yearly success.