Erdem Ozis Email & Phone Number

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Providing exceptional customer service to our global partners to assist them throughout the sales order process through to delivery into market.Working closely with our operations teams in Europe & Middle East to ensure that the goods are flowing through the supply chain process smoothly and efficiently.Working alongside our different departments; analyzing, supporting and advising their strategic and operational decisions.Contributing to the continuous improvement culture within the Global Customer Services team, pro-actively suggesting process improvements and challenging current ways of working where appropriate.Working effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills.

Support Logistics managers in maintaining a positive relationship with key stakeholders.Responsible for managing and maintaining Supply Chain and Customers master data to ensure appropriate fulfilment of Customer orders and system integrity. Support International partners with supply chain and logistics issue resolution, development of best practice and continuous improvement. Management of Turkey and Middle East performance to include, service levels, accuracy and speed.Maintaining professional working relationships with internal and external customers and colleagues, both those based within the office and those based remotely

New Jersey

Setting up new Customer accounts on the system.Processing orders from Customers by phone, email etc.Dealing with customers queries to completion.Daily calls to customers re their requirements.Systematic follow up with customers re service satisfaction.

Master Of Business Administration - Mba, International Business

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management

Bachelor'S Degree, International Relations And Affairs