Eren Erdem work email
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Eren Erdem personal email
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Experienced Digital Executive with more than 11 years in relevant fields. Strong business development professional skilled in Market Research, Management, Digitalization, Budget Management, Digital Systems Integration, Marketing Strategy, Advertising, and Market Analysis.Additionally, crypto & NFT enthusiast with more than 6 years of trading, investing and consulting experience. Monitoring new blockchain technologies and NFT projects. Participating collab activities within new crypto projects when its their early stages. Engineering and MBA Degree from Yıldız Technical University. Skilled in Digital Tool Improvement, Team Building & Managemenet, Business and Sales Development, Negotiation, P&L Management, Account Management, Startup & Brand Management and Agile. Extended knowhow/practice in:>> PERFORMANCE: - Negotiation- Sales Development- Team Building- Team Management- Business Development- Acquisition Optimisation- Retention Activities- Database Marketing & CRM- User Experience- E-mail Marketing- Affiliate Marketing- Media Buying>> REPORTING: - Competitor Analysis- Data mining- Marketing Budget & Forecast- Market Analysis- Risk Analysis
Enerjisa Üretim
View- Website:
- enerjisauretim.com.tr
- Employees:
- 1502
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It Business PartnerEnerjisa Üretimİstanbul, İstanbul, Tr
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Service Delivery DirectorFormica Ai Oct 2024 - Presentİstanbul, Türkiye -
Customer Experience ManagerEasycep Sep 2023 - Oct 2024İstanbul, Türkiye- Led the overhaul of customer experience processes, resulting in a 50% improvement in response times and significantly enhancing overall customer satisfaction.- Onboarded key tools such as Insider, Microsoft Clarity, and Next4biz CRM, among others, to streamline operations and enhance customer interactions.Created efficient customer journeys that generated multi-million incremental revenue in 2024 by optimizing the overall experience.- Optimized the customer journey, shortening the shopping process and increasing efficiency, which led to a 20% increase in revenue.- Acted as a bridge between the product and marketing teams, using Jira to open and track tasks to ensure the successful development and improvement of the tools we used. -
Operations ManagerEasycep Sep 2022 - Nov 2023- Spearheaded comprehensive operational improvements, including enhancements in ERP tools, process workflows, and quality assurance systems, resulting in an increase in overall efficiency.- Optimized after-sales service processes, reducing customer complaints and improving response times, leading to a notable increase in customer satisfaction.- Collaborated cross-functionally to streamline end-to-end operations, ensuring better coordination and delivery of services.- Implemented data-driven strategies to identify key areas of improvement, driving continuous operational excellence and customer-centric solutions.
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Digital Delivery ManagerNmq Digital Jul 2021 - Sep 2022İstanbul, Türkiye- Managing 5 accounts (O'Neill, JAMS, Wolters Kluwer, Atradius, Ultimaker) and tracking all their targets & achieving them. Working with customers to understand their needs & providing excellent service. - Managing a 12 people team from different disciplines (development, web content management, email marketing, copywriting) & different countries (Turkey, Portugal, US) & keeping their efficiency high to achieve targets.- Increasing customer satisfaction by resolving issues. Participating in continuous improvement by generating suggestions & engaging in problem-solving activities to support teamwork. - Tracking P&L targets and increasing profitability for each account. Reaching the targets with new sales and expanding services. -
Digital Operations Supervisor - Philips (Crm)Nmq Digital Nov 2018 - Jul 2021Istanbul, Turkey- Providing high-quality service for Philips CRM department globally and maintain all improvement actions in agile way of working.- Managing 19 team members in Philips global CRM operations (in 4 locations: Malaysia, Turkey, Portugal, USA) and working directly with customers (Philips) to provide and receive feedback to improve overall service delivery.- Initiating continuous improvement about tools and/or way of working internally and externally according to agile framework.- Acting as an escalation point for technical and people issues within the responsible area. Communicating clear instructions, deadlines, and goals to team members.- Being aware of accounts budget and target and P&L distribution and make our own contribution by taking consideration cost and profit.
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Cofounder & Business Development ManagerSukolay Sep 2015 - Feb 2018İstanbul, Türkiye- Managing SuKolay mobile app for 2.5 years. Designing and managing a multidisciplinary team from different functions (sales, finance, business development, design, marketing). - Developed go-to-market strategy, built the project teams, and managed the day-to-day operation of SuKolay in agile way of working.- Managing 1500 vendors(bottled water retailers) within 45 cities and maximizing their efficiency. - Managing all processes(digital marketing, app development, field operations, project management, P&L responsibility) in Sukolay.- Maintaining all corporate relations with partner companies, investors, bottled water companies, Turkish and International VCs, and acceleration programs. Managing all financial assets and investments.- -
Business Development ExecutivePhilip Morris International Dec 2013 - Nov 2015İstanbul, Türkiye- Coordinated sales tools and support staff effectively, proposing new sales event strategies to boost volume and market share at key touchpoints.- Analyzed consumer needs and competitor intelligence to customize sales activities, aligning specific brands/SKUs with territory objectives.- Managed resources, including sales employees and budgets, to optimize point-of-sale material installations, ensuring compliance and maximizing ROI.- Built and maintained strong relationships with trade partners, enhancing retailer loyalty through tailored programs, while addressing stock availability and continuity issues. -
Sales ExecutivePhilip Morris International Jun 2012 - Dec 2013İstanbul, Türkiye- Set and executed monthly sales priorities for the assigned territory, developing detailed action plans to meet business objectives.- Leveraged territory reports and competitor insights to identify growth opportunities, taking proactive measures to maintain strong relationships with retailers.- Maximized sales volumes and brand penetration by implementing effective call and route plans, ensuring product availability and promoting new brands.- Fostered collaboration with merchandisers to ensure seamless execution of trade marketing activities, while driving sales incentives and meeting distribution targets for new products.
Eren Erdem Skills
Eren Erdem Education Details
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İşletme Ve Yönetim, Genel -
Mechanical Engineering
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Nilufer Milli Piyango Anadolu Lisesi4.91 / 5.00
Frequently Asked Questions about Eren Erdem
What company does Eren Erdem work for?
Eren Erdem works for Enerjisa Üretim
What is Eren Erdem's role at the current company?
Eren Erdem's current role is IT Business Partner.
What is Eren Erdem's email address?
Eren Erdem's email address is er****@****ail.com
What schools did Eren Erdem attend?
Eren Erdem attended Yıldız Teknik Üniversitesi, Yıldız Teknik Üniversitesi, Nilufer Milli Piyango Anadolu Lisesi.
What skills is Eren Erdem known for?
Eren Erdem has skills like Market Analysis, Sales Management, Fmcg, Sales Operations, Budget Management, Key Account Management, Trade Marketing, Competitive Analysis, Forecasting, Key Account Development, Consumer Products, Consumer Insight.
Who are Eren Erdem's colleagues?
Eren Erdem's colleagues are Özge Memiş, Gizem Çetinkaya, İrem Şi̇mşek, Zeki Güler, Çiğdem İldokuz, Mevlüde Küpeli, Enes Ugurlu.
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