- Adapting a specific approach according to each client's needs and motivations.- Assisting and supporting after sales clients in accordance with Maison values.- Cultivating new and existing client relationships through exceptional service and keeping a high standard Maison experience.- Consistently and accurately capturing client data for follow-up and relationship building.- Understanding and complying with all security, operational policies and procedures for the Maison and… Show more - Adapting a specific approach according to each client's needs and motivations.- Assisting and supporting after sales clients in accordance with Maison values.- Cultivating new and existing client relationships through exceptional service and keeping a high standard Maison experience.- Consistently and accurately capturing client data for follow-up and relationship building.- Understanding and complying with all security, operational policies and procedures for the Maison and boutique. - Actively participating in daily and monthly inventories and cycle counts to prepare and ensure a successful audit. Show less

- Responding to inbound and outbound queries through e-mail and providing sufficient answers to customers, resolve their issues to maintain high level of customer satisfaction.- Escalating issues to the responsible departments and updating the customers in return.- Ensuring customer satisfaction and providing professional customer support.- Maintaining Rain's Turkish knowledge base by translating existing articles when needed.- Continuous learning to keep up to date with changes… Show more - Responding to inbound and outbound queries through e-mail and providing sufficient answers to customers, resolve their issues to maintain high level of customer satisfaction.- Escalating issues to the responsible departments and updating the customers in return.- Ensuring customer satisfaction and providing professional customer support.- Maintaining Rain's Turkish knowledge base by translating existing articles when needed.- Continuous learning to keep up to date with changes and developments to products, services, and procedures so that correct information can be conveyed to customers. Leading it to more efficient way to resolve customer complaints. Show less

- Communicating with VIP customers thoroughly during their online visit and taking care of their needs.- Managing call center.- Calculating and adjusting daily turnover.- Working with other departments such as; marketing, budget and promotions seamlessly.

- Develops service procedures, policies and set the standards for the highest customer satisfaction.- Communicates with the store managers, when/if necessary, for the resolution of requests and complaints. - Examines the relationship between customer and sale in order to strengthen communication to create loyal customers.- Supervising a team consists of 25 people to welcome Guests in the best possible way. - Helping customers with their needs before and after sale.

- Head of foreign languages department

- Started as a team member, was the first Turkish international to be promoted to this title in short notice (in 2 months) with a friendly attitude towards customers, colleagues and reaching the monthly quota in sales.- Breaking the all-time record in sales with a $50.000 profit at the end of the week.- Managing and Mentoring a team consists of 20 international colleagues.