Counseling in the orientation process of new teammates.Participation as a speaker in sectoral training seminars organized for potential customers.Mentoring for the development of technical competencies of teammates.Attend the in-house management meetings as a representative of the team.Manage key customers.Consulting team members on technical requirements.

Managing all retail and online related customer contacts.Providing quality responses to customer contacts in person, telephone, email & meeting.Dealing with enquiries & answering calls from new and existing customers.Suggesting solutions to customers in a positive manner.Dealing with all escalated complaints and enquiries efficiently and effectively.Communicate promptly any information to customers about their software solution.Helping customers to register online and/or to process their orders.Giving customers information about company services and products.Building relationships with customers.Recording all queries and making notes on logging software.Resolving assigned incidents within pre-agreed timescales.Handling difficult and aggressive customers in a professional manner.