Merlin Entertainments is a global leader in location-based, family entertainment, creating and delivering memorable experiences for millions of tourists and guests worldwide. I led a team that performed all operational standards, customer service management, KPI, and other performance measurements.• Managed KPIs, and performance metrics to ensure memorable guest experiences while prioritizing health and safety.• We recovered COVID-19 losses, achieving breakeven by the end of 2022 and profitability by Q2 2023.• By 2023, Sydney Tower Eye ranked 6th among Merlin Entertainment's 120 sites for performance.• Implemented creative strategies to enhance guest satisfaction, driving significant improvements in site performance and visitor engagement

Clickbiz is one of the Google Partners in Australia, specializing in Google Ads and online marketing strategies for small and medium businesses. I was catering to the SME segment in Sydney to provide a tailored online marketing strategy. • Drove SME growth through targeted online marketing, optimizing Google Ads PPC, SEO, and content strategies for measurable ROI improvements in the Australian market.• Collaborated with cross-functional teams to deliver measurable results in online visibility and ROI.• Analyzed market trends and client needs to develop data-driven strategies, optimizing ROI for catering SMEs across various digital platforms.

Our Company is specialized in photography business on worldwide tourism attractions by catering to customers of all demographics of all diverse cultures. I was leading a team for sales, customer service management, and product management by successfully providing our value propositions and customer service experience for both physical and digital product offerings.Achievements:a. I got promoted to supervisor as a high performer within 3.5 months of getting a permanent part-time contract.contract.b. Achieving as highest sales performer in the month of July and 2nd highest performer in the 2ndquarter.c. Awarded for Sales and Customer service with a positive attitude by our Site Manager.

I was managing Business Development B2B sales Lead Generation CRM, SEO optimization, for a Startup digital marketing agency based in Sydney. Within six months of beginning the business, I have established a prospective lead database management system, a sales process, a sustainable client base, and an increased revenue stream.

I worked in business development by generating demand, sales, customer service, client relationship management. My key success factors were to be a. very consumer-centric, to understand and serve my customer's needs based on their requirement and lifestyle choice.

A multi-award-winning insurance industry disruptor, Globally, KPMG added Cover Genius to their Top 100 "Emerging FinTechs". I was in charge of a Business Development Project for conducting Market Research, Clients Insights, and Lead generation with the exploration of new markets and industries in e-commerce for B2B and B2C sales.Achievements:a. Generated 206 Leads along with creating new segments and the client base for Business Development.b. Strategized, initiated, and implemented a new Client base & Insurance cover plan for the online used car sales industry.c. Contributed to designing and preparing Product Offering Package for the clients hellocars.com.au and Catch.com.au along with Chief Commercial Officer.

In charge of a Business Territory by successfully managing Distribution House and leading a distribution management team and sales force to achieve business growth, trade marketing execution, and brand visibility.Achievements:a. Developed new trade market routes that achieved a 24% growth in the territory of the capital city.b. I successfully Improved the business of territory in the northern region from a 10% negative growth to a 12% growth within 4 months.

Developed the Cosmetic Channel and sustained business growth in Channel Development Management. Prior to that, I lead a Business Territory at the port city and sustained 5% business growth.Achievements:a. Awarded membership of the “Achievers Club” for consecutive business growth of over 30% in the Organized Trade (Super Market) Channel.b. Developed the Cosmetic Channel, achieving a 24-26% growth in the market in 2012.

Position: Cluster Operation Manager, Retail Operation, Business Development, (ACI Logistics Ltd,) Managed a cluster of 9 shopping outlets by leading and supervising a team of 150 employees Achievements:a. I was promoted to lead the premium cluster of shopping outlets for overall performance in Retail Operations.b. Achieved the record for the highest sales nationally in an outlet in 2009.

Worked as a team leader for “Project Line under Microscope" for downtime analysis of a Production Module. Our success factors were troubleshooting technical reasons, identifying downtime patterns, and preparing a downtime analysis report in coordination with the Production and Maintenance team.