Erez Asas, Mba, Pmp® Email & Phone Number

Caesarea, Il

Caja Robotics uses sophisticated software and robots to quickly implement automation technology in standard warehouses. The system is designed to improve the efficiency of eCommerce retailers who require rapid delivery.The system is powered by cutting-edge cloud-based software that uses advanced algorithms, artificial intelligence, and machine learning for fleet management, inventory optimization, and simulation.Main areas of responsibility include:· Lead a global group of… Show more Caja Robotics uses sophisticated software and robots to quickly implement automation technology in standard warehouses. The system is designed to improve the efficiency of eCommerce retailers who require rapid delivery.The system is powered by cutting-edge cloud-based software that uses advanced algorithms, artificial intelligence, and machine learning for fleet management, inventory optimization, and simulation.Main areas of responsibility include:· Lead a global group of Support engineers, deployment teams and a team of operators and field technicians across Israel, USA and Europe· Assure the SLA is being met across all project by providing remote and on-site support for both SW and HW issues.· Responsibility for on-going monitoring of the system performance in the various projects, Diagnosing, troubleshooting, and isolating the root cause for complex issues· Establish helpdesk/call center to assure 24/7 support, by assuring tier1 to tier4 support in accordance to the SLA.· Establish and maintain knowledgebase for service tasks/activities for internal use as well as for customer / integrators use. Show less

• Define, create, develop and execute an operational program to maintain the released products (3D mapping and navigation system); Ensure and maintain the required quality through adequate configuration management for product, documentation and process changes.• Managing all engineering changes activities within life cycle of the product: CCB, ECR, ECO, DHF, DMR and design transfer to manufacturing and service (including DHR impact)• Managing all Suppliers Change Requests… Show more • Define, create, develop and execute an operational program to maintain the released products (3D mapping and navigation system); Ensure and maintain the required quality through adequate configuration management for product, documentation and process changes.• Managing all engineering changes activities within life cycle of the product: CCB, ECR, ECO, DHF, DMR and design transfer to manufacturing and service (including DHR impact)• Managing all Suppliers Change Requests due to EOL, cost reduction or production changes• Managing on going production activities with external suppliers. • Pro-actively analyze quality data information from the installed base, manufacturing, suppliers and customers (including informal inputs from e.g. clinical). Define preventive measures from this analysis and executes these to assure the quality of delivered and installed products meet the relevant targets• Manage of customer complaints and resolve escalations in the field, by eg communicating with the physician, Field Clinical Specialists, and closing the loop• Continuously evaluating financial implications and business risks• Drive product realization and optimization process for released products• Manage technical 3rd line field support• Plan the staffing, budget and schedule with (cross-functional) internal and external business partners, and realize the agreed deliverables, product quality, timing within the budget• Work closely with Quality, Operations, Program Management and R&D Management to ensure all activities are properly prioritized and planned on the roadmap• Report to the EPD Management Team / Operational Leader on a regular base• Represent in Audits, Tier 3, CAPA review Board and Complaint Review Board• Manage and coach a small, growing team Show less

• Managing service operations activities worldwide• Driving customer centric strategy & culture through all company• Improve customer service experience, create engaged customers and facilitate organic growth – on a global scale• Defining service KPIs and measurement tools for ongoing quality improvement• Building service organization infrastructure toward large scale activities • Improving processes with other functions (internal and external)• Supporting… Show more • Managing service operations activities worldwide• Driving customer centric strategy & culture through all company• Improve customer service experience, create engaged customers and facilitate organic growth – on a global scale• Defining service KPIs and measurement tools for ongoing quality improvement• Building service organization infrastructure toward large scale activities • Improving processes with other functions (internal and external)• Supporting sales organization for pre and post sales activities• Measuring cost to serve parameters and define area of improvements• Implementing new infrastructure service tools as ERP system (SF.com – Service Cloud), service binder and knowledge base• Performed supervisory assignments for service department such as hiring, performance appraisal, training and work review/scheduling • Managing training and certification of all service engineers and subcontractors• Leading service organization roadmap to become independent P&L center• Implementing “Design for service” strategy for new NPIs• Assuring service organization if fully compliance with existing and future quality regulation requirements (MDSAP /EU MDR) Show less

• Managing service operations activities worldwide.• Driving customer centric strategy & culture through all company.• Defining service KPIs and measurement tools for ongoing quality improvement.• Supporting sales organization for pre and post sales activities.• Measuring cost to serve parameters and define area of improvements.• Defining & Implementing of new ERP system (SF.com – Service cloud).• Managing training and certification of all service engineers and… Show more • Managing service operations activities worldwide.• Driving customer centric strategy & culture through all company.• Defining service KPIs and measurement tools for ongoing quality improvement.• Supporting sales organization for pre and post sales activities.• Measuring cost to serve parameters and define area of improvements.• Defining & Implementing of new ERP system (SF.com – Service cloud).• Managing training and certification of all service engineers and subcontractors. Show less

• Owner of product global service readiness tasks. • Manage service requirements, strategy, planning & service engineering for products.• Provide service expertise and technical content and support (including documentation, training) to global and local teams. • Identify, drive & deliver cost to serve and product quality improvements throughout product life cycle. • Strong interface and close working synergies with R&D, Supply Chain and Global Service Teams. • Drive upstream… Show more • Owner of product global service readiness tasks. • Manage service requirements, strategy, planning & service engineering for products.• Provide service expertise and technical content and support (including documentation, training) to global and local teams. • Identify, drive & deliver cost to serve and product quality improvements throughout product life cycle. • Strong interface and close working synergies with R&D, Supply Chain and Global Service Teams. • Drive upstream service needs to Make Center. • Develop best practices for service engineering.• Owning & driving a culture of constant improvement and customer centricity. • Identify and assure release and availability of parts required for short and long term support of all products. Show less

The company is developing and manufacturing intra-operative MRI , mobile CT scanner with navigation systems and integrated operation rooms.• Reported directly to Chief of Operation• Managing technical support worldwide• Responsible for all site preparation activities (spanning from quotation ,environment requirements , sub constructors, etc).• Supporting customers worldwide, remotely & on-site • Managing on-site installation for schedule and targets • Working with… Show more The company is developing and manufacturing intra-operative MRI , mobile CT scanner with navigation systems and integrated operation rooms.• Reported directly to Chief of Operation• Managing technical support worldwide• Responsible for all site preparation activities (spanning from quotation ,environment requirements , sub constructors, etc).• Supporting customers worldwide, remotely & on-site • Managing on-site installation for schedule and targets • Working with R&D department for product improvement • Managing all training for field service engineers and customers worldwide • Radiation safety officer course Show less

The company is developing and manufacturing of nuclear magnetic resonance analyzer for petrochemical industries.•Reporting directly to CEO•Established global customer support center world wide•Working with R & D department to improve product reliability•Design of system concept for end user

Master Of Business Administration (M.B.A.), Specialization In International Management, Marketing And Business, Cum Laude

Specialization Objective - The specialization studies provide tools and skills with a global strategic perspective of the field.

Bachelor Of Business Administration (B.B.A.), Managers B.A. Program

The Managers B.A. Program has an extremely practical orientation. The program joins the world of scientific theory and theoretical.

Practical Electronic Engineer, Computer Systems Networking And Telecommunications