Erez Djerassi Email & Phone Number

Finland

Responsible for deployment and support of the 4G Evolved Packet Core (EPC) for Partner Israel. https://www.linkedin.com/company/partner-israel/?lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3BpSnCuS6kTQOC6Zb2ozdjsw%3D%3D

Israel

Mavenir is a leading provider of telecommunications services, specializing in core telecom networks. Our mission is to deliver reliable and innovative solutions that meet the evolving needs of our customers. As a Senior Subject Matter Expert, my role is focused on the entire lifecycle of the solution deployment - from installation to post-installation troubleshooting and debugging. In this role I collaborate with cross-functional teams to resolve customer issues in a timely and efficient manner. I stay up-to-date with the latest technology trends and product development.

Wakefield, Massachusetts, United States

Highly skilled Support Expert with a strong background in crisis management and software patching. I have a strong passion for solving problems and providing exceptional customer service. I was a critical part of the company's support team and was responsible for responding to high-priority issues, managing crisis situations, and implementing software patches to ensure the smooth operation of the company's systems.Key Responsibilities:Responded to high-priority support requests and managed crisis situationsImplemented software patches to resolve technical issuesCollaborated with cross-functional teams to resolve complex problemsDeveloped and maintain documentation related to support processes and proceduresProvided exceptional customer service by promptly resolving customer issues and ensuring their satisfactionContinuously monitored systems to identify potential problems and proactively take action to prevent themParticipated in on-call rotation as required

Tel Aviv District, Israel

Highly experienced and skilled UNIX expert with deep understanding of UNIX systems and a proven track record of designing, implementing, and maintaining UNIX-based solutions in a telco environment. Responsible for ensuring the stability, performance, and security of the telco products and played a critical role in shaping its future direction.Key Responsibilities:Design, implement, and maintain UNIX-based solutions for the telco productEnsured the stability, performance, and security of the productCollaborated with cross-functional teams to resolve complex problems and identify opportunities for improvementDeveloped and maintain technical documentation related to UNIX systems and the telco productStayed up-to-date with industry trends and new technologies in the UNIX and telco spaceMentored and trained junior members of the team on UNIX systems and the telco product

Tel Aviv District, Israel

Filled variety of roles from UNIX support expert to software development and support and deployment and maintenance specialist for customers in EMEA and Asia Pacific.