Erez Reshef ארז רשף Email & Phone Number

Managing the ongoing success of a portfolio of large, global enterprise customers, responsible for driving global clients' journeys and building impactful long term relationships with key stakeholders to promote internal advocacy. As a results driven fanatic with a 99.8% GRR and 167% NRR in 2023 I was pleased to have secured the largest deal and expansion in the history of the company, growing the account from a one-year 6 digit deal to a recurring multi-year 7 digits deal.Determined to establish the 'trusted advisor' status with all my assigned enterprise customers while ensuring platform usage, tracking key success metrics/outcomes, and conducting periodic account reviews.Constantly assessing and developing strategies to mitigate churn with proactive and successful health plans.

Hiring & managing two teams of highly experienced technical and business Solution Consultants for the APAC, India and META regionsResponsible for hiring, training and managing the SC teamsWorking in close collaboration with Sales, Professional Services and Customer Success & Experience teams to provide pre-sales support throughout the company product portfolioResponsible for maintaining the technical aspect of channel partners relationship with LogMeInCertified Demo2Win Coach with over 2 years’ coaching experience Initiated and created Marketing & Pre-Sales alignment procedures, Sales enablement quarterly & new hire training, as well as various pre-sales tools and business processes.

Herzliya, Tel Aviv District, Israel

Senior solutions consultant and a Pre-Sales AI leader (AKA “The Botfather”)Working closely with Sales, Professional Services and Customer Success to provide technical solutions for prospects and customers throughout the sales cycleResponding to RFI/RFPs covering all aspects from business and product features to privacy and securityInitiated Pre-Sales to Product feedback, internal Sales bot, Pre-Sales demo environments and tools and numerous training workshops for LogMeIn team and channel partnersPresident's Club Winner 2018.

Recruiting, training & managing a team of Customer Success, Technical Support, Presales and Technical Analysts while leading the vision and strategy for the Customer Success team. • Defining and managing the annual customer retention plan to incorporate best account management and technical support practices to meet the company needs• Initiating and executing business processes that exceed customer expectations via phone, email and web, resulting in increased customer satisfaction and higher customer engagement with the product• Introducing new customers to the product, running technical product tours, presenting integration guidelines and best-practices • Suggesting new usage of the product that results in increased user experience and higher conversion rates for the customer• Initiating and incentivizing upsells and renewals during product demos, on-boarding sessions and additional customer journey engagements.• Working closely with Sales, Marketing & R&D teams to optimize the customer journey• Mentoring the customer success team to solve technical issues and product inquiries

Technical pre-sales and post-sales account management, responsible for global customers from various verticals (telecom, hosting etc.).• In charge of retrieving customer requirements and managing the development and delivery of the platform per the customer needs• Characterizing the SaaS platform per the customer's specific business needs and requirements• Analyzing customer needs to provide suggestions and solutions to help expend their business activity• Performing technical pre-sales training sessions for various teams both on-site and online• Providing technical consultation to the sales teams, being a part of the pre-sale process and perform demos and presentations• Matrix management of various teams (development, QA, UI/UX, IT, product and support teams)

Managing a SaaS software development team in charge of 3rd level/tier support and cross company development projects• Managing a team of 4 software developers with different experience and expertise, including training new developers• Performing system analysis, defining/developing algorithms and providing physical design for development projects• In charge of new/existing developers training in the R&D department including providing training sessions to customers development teams

In charge of developing both the product and cross company projects:• Server and client side development• Writing SRS document and taking part in development projects technical planning and definitions• Part of the development department training team• Mentoring and managing two new developers in the team• Founder and author of the company's monthly newsletter

Server and client side development of the company's Bingo product, in charge of various cross department tasks such as handing the product localization and managing the department's dev-support, including providing online technical support for customers.

Designing, defining and developing the company's automatic setups system, in charge of maintenance and development of the company's smart download system and performing internal and external training sessions for various teams.

Bachelor Of Science (B.Sc.), Computer Science

Activities and Societies: Windows, Linux, Office, Visio, MS-Project, JIRA, Zendesk, PHP, HTML, Javascript, CSS, jQuery, MySQL, Oracle.

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