Emilio R Guerrero Email & Phone Number

Heredia, Costa Rica

Key Responsibilities::- Identify and target high-value accounts that align with our ideal customer profile.- Execute outbound prospecting efforts through a blend of cold calling, email outreach, engaging existing product users, and leveraging social selling to generate qualified leads for our Account Executives.- Qualify inbound leads by assessing their needs, pain points, and investment potential to determine their fit with SurveyMonkey's offerings.- Engage with qualified leads through personalized communication, articulating our value proposition, and scheduling meetings for Account Executives.- Maintain an organized and up-to-date lead pipeline in our CRM, ensuring data accuracy and consistent follow-up.- Collaborate with the Sales team to refine prospecting strategies and drive continuous improvement.- Stay informed on industry trends, product updates, and competitive offerings to confidently position SurveyMonkey during sales conversations.

Key Responsibilities:- Growing brand awareness and new business opportunities by prospecting (calls, emails and social networking) into named accounts.- Building sales pipeline by scheduling meetings with qualified prospects.- Interacting with prospects via channels such as telephone, email and social media with a high attention to detail and quality.- Research companies, identifying key players, generating interest and developing accounts to stimulate opportunities.- Transforming leads into qualified opportunities with training and support from marketing and sales to create and execute on marketing programs and outbound lead generation campaigns.- Supporting Account Executives to build and close new deals.

Heredia, Costa Rica

Key Responsibilities:- Coordinate client requests by working with multiple internal departments, including portfolio management, sales, service and more.- Communicate with high-net-worth clients by phone and email in an open, team-oriented work environment.- Fulfill operational tasks between Fisher Investments and our top brokerage houses who act as our dedicated custodians.- Interact with clients to establish and clear accounts and resolve documentation and transfer issues.

Costa Rica

Tech support for Intel CPUs and PCs all over the Americas. Support given in English, Spanish and Portuguese.Key responsibilities included:- Troubleshooting and resolving technical issues via phone, email, and chat- Analyzing and diagnosing complex problems with PC hardware, software, and peripherals- Collaborating with internal teams to resolve issues and implement solutions- Providing product knowledge and technical guidance to customers- Documenting and tracking customer issues to ensure efficient resolution and quality service- Throughout my tenure, I developed a deep understanding of Intel's products and technologies, as well as industry-standard troubleshooting methodologies.

Dallas/Fort Worth Area

As a Business Analyst, I was responsible for driving performance improvement and optimizing business processes to achieve strategic objectives. My key responsibilities included:- Analyzing and optimizing business processes to increase efficiency and reduce costs- Gathering and documenting business requirements to inform solution design- Designing and implementing solutions to meet stakeholder needs- Managing change and communicating results to stakeholders- Developing and tracking key performance metrics to measure success

As a Support Services Agent and Tier 2 Tech Support Agent at Amazon, I provided exceptional customer service and technical support to Amazon customers in the US and Brazil through various digital channels. I worked closely with customers to resolve their issues and concerns, and collaborated with other teams to resolve complex technical issues.Key Responsibilities:- Responded to customer inquiries and resolved issues related to Amazon products, services, and policies in English and Portuguese- Provided accurate and concise information to customers, addressing their concerns and answering their questions- Escalated complex issues to senior agents or specialized teams when necessary- Maintained a high level of customer satisfaction, measured by metrics such as first-call resolution, customer satisfaction, and Net Promoter Score (NPS)

Tech Support for HP printers and scanners, covering both hardware and software aspects. I worked closely with customers to troubleshoot and resolve technical issues.Key Responsibilities:- Provided technical support to customers via phone, email, and chat for printers and scanners- Troubleshot and resolved technical issues related to hardware and software, including printing and scanning functionality- Set up and configured printers and scanners on customer networks, ensuring proper connectivity and functionality- Provided software support for Windows and Mac operating systems, troubleshooting and resolving issues related to printer and scanner software- Collaborated with other teams, such as engineering and quality assurance, to resolve complex technical issues- Maintained a high level of customer satisfaction, measured by metrics such as first-call resolution, customer satisfaction, and Net Promoter Score (NPS)

Interaction And Web Design

Portuguese Language And Literature

Photography