Gulshan Kumar Email & Phone Number

Senior Manager , Site Reliability Engineering , Digital Engineering10+ Years of experience in enterprise digital production support in IT as Site Reliability and Production Operations Support ManagerExperience in leading large tier 1 production support team and managing 24/7 support environmentStrong technical expertise in identifying and troubleshooting production application issues and providing workaround to end usersStrong technical expertise in root cause analysis and bug fix of production application issues using Java/J2EE and NodeJS skillsExpertise in managing EITS maintenances and handling production changes on digital applicationsExperience of managing and supporting Certificate changes on production applications using Venafi, Aperture toolsExperience in managing API changes of Google Cloud , Apigee, Vordel, Data Power, and Akamai & Distil in digital environmentStrong experience on Incident Management, Change Management and Problem Management using ServiceNow and HP Service Manager toolsExpertise in managing Welcome Season for PBM & MEDD apps and Holiday Season for Retail appsStrong management and client relationship skills to manage escalations and leadership reportingExperience in designing splunk alerts, reports and dashboards with visualizations to improve the performance of all the stakeholdersExperience in managing UI alerts and infrastructure alerts using AppDynamics, HP BSM, HP Operations Manager i , HP Diagnostics , xMatters , Tivoli Monitoring & iTech ToolsExpertise in managing production changes as per the Client Site Stability & Reliability guidelinesExpertise in monitoring and collecting data related to micro services using Google and AWS Cloud technologiesExpertise in Leadership data reporting using SQL, Oracle, Cassandra & CQL skillsExpertise in handling development changes as per software life cycle methodologies with managing change release guidelines using DevOps and CICD ToolsExpertise in managing Team effort and resources using Jira and Rally toolsExpertise in designing Relational Database Management Systems using Oracle 10g/11g, IBM DB2, MySQL, SQL Server Good working knowledge in version control tools like ArgoCD , GitHub , HARNESS CI/CD , SVN, CVS, GIT, Jenkins and Team Foundation ServerGood technical knowledge in Big data Technologies like Hadoop, Hive, AWS EMR, AWS Kinesis and KAFKAGood working experience on Job scheduling tools like Control-M enterprise manager, IBM Workload Scheduler & Job Scheduling Console