Eric Richard Hansen Email & Phone Number

Vicksburg, Michigan, United States

Duties include supervising 12 PT staff including a Circulation & Reference Librarian, and Youth Services Librarian, building and facility management, purchasing DVDs / Blu-Rays and Non-Fiction titles, participating in community outreach by attending public events, and representing the library as a member of the Rotary Club of Vicksburg.

Vicksburg, Mi

My duties included soliciting feedback from patrons before purchasing Audiobooks, DVDs, Music CDs, and Video Games within a proscribed yearly budget.I trained staff to provide better customer service and to manage conflicts with patrons. I have written documents explaining customer service and conflict management related to the Black Belt Librarian's advice. I mediate in cases of disputes between staff members, and between patrons and library staff.Depending on available space, I write nearly monthly articles about library services and programs for the South County News in Kalamazoo County. I have samples available at your request. Because of my prior experience as an English Instructor I am a go-to for writing related questions and researchI assist my Director by supporting his projects and I assist my clerks and pages by responding to challenges they are unsure how to handle. I provide Reference, Reader's Advisory, and some computer/technical assistance to patrons.

Greater Grand Rapids, Michigan Area

CIOX was formerly known as Healthport.Checking HIPAA compliance and fulfilling records requests using Spectrum Health's medical records.

Grand Rapids, Mi

Participated in the TANDEM365 start-up initiative for 20 months.Charged with technology training (smart devices, laptops, software) and creating training materials for administrative activities that Registered Nurses and Social Workers must learn. Responsible for policy and other document editing, assessing the success of orientation modules used by partner organizations, soliciting feedback from field staff, revising the orientation process, and traditional office support like scheduling and ordering office supplies,

Greater Grand Rapids, Michigan Area

Photographing units and creating a catalog for our sales team. This shows all the upgrades that are available in our homes for sale, which is important because my manager explained that 70% of the company's revenue is created by unit turnover construction working in league with the sales team.Other duties include refining the time-tracking process as field staff adjust to new software (Kronos), and coding invoices to be billed to separate accounts.

Greater Grand Rapids, Michigan Area

Conducting an exhaustive study of stakeholders' experience with the current Construction Maintenance Management System and revising the system to engage and serve the following constituents:1. The leadership team which includes managers of Preventative and Infrastructure Maintenance, Facilities Administrative Services, Construction--Capital Projects, External Maintenance, and also Environmental Services and Regulatory Compliance;2. Supervisors within each of the five departments;3. Licensed tradesmen (Electricians, Plumbers, HVAC), and all staff who dispatch work orders and complete them using the MicroMain CMMS system.4. Using these results to establish a Computer Aided Dispatch System (CAD) system which updates in real time and provides GPS tracking of service providers. Refining a system of logging hours which bills different financial accounts based on labor type.5. Mediating the requirements and aspirations of departments that work hard to serve an elderly population with various degrees of independence and requiring different levels of professional care.

Greater Grand Rapids, Michigan Area

RFID tagging of items and database editing. The program was designed to more thoroughly automate check-in and check-out, and reduce theft and destruction of library resources.

Ann Arbor, Michigan

Control, review and maintenance of medical records used at the Kellogg Opthalmology Clinic in the University of Michigan healthcare system.

This position had a strong service orientation which included aiding students, staff, and faculty in finding electronic and print information resources.Used my teaching experience to aid students in researching and writing essays.Conducted face-to-face and phone interviews with each patron. Late night troubleshooting of equipment and service challenges during high traffic times of the semester (midterms, finals).

I designed the process for converting paper and electronic finding aids (.PDF, WORD documents) to XML programming language used to conduct keyword searches. The conversion process required that I apply quality control using the DACS professional standard for documentation. After I designed the conversion process I converted finding aids and supervised a student employee during conversion for a total of forty large collections processed. Outcomes included templates created for use by future staff inexperienced with coding, and instructional and FAQ documents.

Created abstracts of newspaper articles that describe the 1918-1919 influenza epidemic in the United States. Identified important information that researchers would need more promptly than exhaustive article reading might allow.Alluded to more comprehensive information available in a requested article, and condensed verbose text into simple and usable descriptions.

Electronically delivered documents to corporations, universities, and distance education students. Worked with Michigan Information Transfer Source and Interlibrary Loan in CAS Services department at the Hatcher Graduate Library at the University of Michigan.

Taught Creative Writing, English Composition, Public Speaking, and upper-class Poetry seminars at Kendall College. Sample syllabi and assignment sheets are available at your request.

Taught first- and second semester English Composition at Grand Rapids Community College. This two-part system (En. 100 or 101, then En. 102) ensures that students are thoroughly prepared to write expressively during their other coursework.

M.S.I., Archives And Records Management

Activities and Societies: Society of American Archivists and SAA Student Chapter Projects and coursework in appraisal of collections.

M.F.A., English, With Emphasis On Creative Writing

Copy editor for New Issues Press, a university press with yearly contests in fiction and poetry and retails books on Amazon.com. URLs.

B.A., English Language And Literature