Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Our consulting solutions span critical business problems in technology, business process, analytics, risk, compliance, transactions and internal audit. We are committed to attracting and developing a diverse workforce of professionals that share the common value of collaboration. Our team serves clients through the network of Protiviti and independently owned Member Firms in more than 80 offices in over 20 countries. We have served over 60% of FORTUNE 1000® companies and 35% of FORTUNE Global 500® companies. Our people and organization have consistently been recognized by FORTUNE and Consulting Magazine as a best company to work for.

Managed and owned the Centralized Issues Tracking (CIT) process for Payments Collections and Recovery. Responsible for:-Driving issue resolution and root cause identification around identified issues -Coordinating, and managing CIT required process updates-Driving the closure of issues, milestone management and target date completion- Interaction with Regulators, Corp Auditors, Compliance, & Quality Assurance on ongoing basisLed the Business Change Inventory (BCI) and Product Risk Management (PRISM) process on behalf of the Payments Collections and Recovery business line to drive strategic initiatives to acceptance through the appropriate risk parties.- Managed the coordination of risk requirements to ensure business changes align to U.S. Bank’s Risk Appetite

Financial services consultant focused on operational performance efficiencies and regulatory compliance that delivered stakeholder and company value. Example engagements include:- Organizational Infrastructure review and development for Product Launch - Operational Risk Policy, Procedure and Process Mapping documentation- Default Management/Collections Assessment for Regulatory Compliance- Development of 'Issue Command Center' for Site Consolidation- Implementation of Digital Collections Platform- Risk Based execution of SCRA lookback- Portfolio Assessment and First Line of Defense Control Analysis- Control Evaluation and Development - Regulatory Exam Preparation

Division leadership responsibilities for functional areas within default operations for Key’s consumer bank; including call center collections and recovery. Responsible for the U.S and offshore performance.

Responisble for implementation and evaluation of regulatory controls, and the coordination of internal and regulatory audits of risk operations area and its third party vendors.

Responsible for policy development, system integration and strategic project implementation for Keybank's Loss Prevention department. Oversight of performance results and compliance monitoring of vendors throughout North America and Asia.