Mohammed Ibrahim Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic with extensive background in conflict resolution and customer care. Desires a socially orientated role.Answer chats and address customer inquiries, solving problems and providing new product information.Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details.Politely assisted customers in person.Answered product questions with up-to-date knowledge of sales and store promotions.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Hyderabad, Telangana, India

- Primary job was to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Interact customers on calls and ensure that all valid customer concerns are being dealt with immediately.- Take ownership of customer issues, troubleshoot problems and see them through to resolution & escalate unresolved issues to the appropriate internal teams- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotas- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Identify and assess customers’ needs to achieve satisfaction- Collect prompt and accurate feedback from customers

Hyderabad, Telangana, India

Primary job was to address customer issues and resolve them in a timely and efficient manner. Interact customers via chat and ensure that all valid customer concerns are being dealt with immediately.Take ownership of customer issues, troubleshoot problems and see them through to resolution & escalate unresolved issues to the appropriate internal teamsCollect prompt and accurate feedback from customersDocument knowledge in the form of solution articlesResolve 200+ weekly retail customer inquiries via chat (North America region).Achieved targets for cross skill support during peak.Received Customer obsession awardUsually received 50+ satisfaction survey from the customers in a week

Hyderabad Area, India

Installs, configures and upgrades operating systems and software, using standard business and administrative packages; modify specific applications for use in operational departments.Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.Acts as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.Assists in instructing Office staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.Administering Pearson VUE & Kryterion Exams like Cisco, EMC, Comp TIA Testing, EC Council, Linux & VMware etc.Arranging lab setup during trainings in office / Customer premises or in hotelsPerforming tasks such as generating invoices, creating purchase orders, and managing document archiving, among other responsibilities.Proactively engage in payment follow-ups with clients, utilizing both phone calls and telesales, while also presenting them with a comprehensive range of available courses..Managing online orders for training kits and maintaining inventory accordingly.Maintaining the database of exams and training candidates.Facilitating the arrangement of instructors' or guest visas.Renewals of employee’s residence, issuing exit & re-entries & all types of works on Muqeem portal.Renewals of employee’s residence of Dubai staff on eDNRD & GDRFA portal