Eric Liu Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Brought into the cloud applications business group to drive finance and HR business transformation projects powered by SaaS. Managed and financially accountable for program budgets ranging from $1.6M to $27M. Led.
• Collaborated across senior leadership and successfully align diverse cross-functional interests such as Finance, HR, and IT on scope, priorities, and roadmap for a multi-year, multi-million-dollar, and multi-release.
• Experienced leading full life cycle custom development programs delivered using agile/waterfall hybrid methodology, onshore/offshore staffing model, and DevOps
• Managed program/project budget, resourcing, and continuous delivery improvements
• Effectively handled difficult financial conversations with stakeholders, including project extensions, software limitations, scope changes, and overages for large-scale projects.
• Led client data protection efforts within the group practice, staying abreast of new data threats, highlighting upcoming compliance changes and new programs, and collaborating closely with Accenture's global protection.

Toronto, Ontario, Canada

• Led transformation projects at several large companies, assessing and redesigning operational business processes around technology to drive accuracy, increase efficiency, and saving 60% average time on.
• Led business process health checks in absence, time tracking, workforce management, and payroll comparing current state to industry leading practices. Developed customer relevant business process changes to implement.
• Conduct business process benchmarks to capture KPI and improvement opportunities
• Responsible for technical solution architecture and business continuity planning
• Coordinated complex dependencies of upstream and downstream systems

Toronto, Ontario, Canada

• Led technical work stream through discovery meetings and functional specifications to adapt workforce scheduling products to the customer's functional needs through configurations and custom programming Led and trained.
• Deployed Workbrain’s leading edge Labor Forecasting & Scheduling module that allowed Workbrain to reference customers implementation to increase adoption
• Established DevOps processes to migrate code and configurations, perform regression testing, and deployment
• Contributed to future Workbrain product enhancements through feedback from implementations of limited release software on client projects and testing unreleased software
• Recognized and awarded by peers and client for dedication and positive attitude with the Workbrain Big Brain award in the 3rd quarter of 2005