I partner with each candidate and client, and through in-depth discussions and truly getting to understand their wants/needs/career trajectory, find the right match for them.

Working as the Ticket Operations Coordinator and Box Office Supervisor, my main duties were to generate pipeline for the sales team by researching new opportunities and cold calling old pipeline contacts in order to provide new business. As Box Office Supervisor, my role was to manage a group of 15 volunteers on a nightly basis. This included providing them with the tools to generate sales at the ticket window as well as up-selling walk-in fans. • Responsible for the upkeep and maintenance of day-to-day ticketing software and related programs (Archtics/Boxseat/Salesforce/TicketMaster)• Managing current accounts including follow up calls, feedback calls, and client meetings• Responsible for building pipeline for sales staff on a daily basis which includes cold calling, prospecting potential new clients through internet research, arranging meetings, and nurturing existing relationships.• Ensure all internal processing needs are dealt with in an effective and efficient manner.• Responsible for the timely and accurate processing of season seat member requests. (Up to 100 cases per day)• Managed box office on game nights to ensure all ticket issues were dealt with in a professional manner.• Managed box office staff on game nights and trained them in conflict resolution, as well as scheduling, and interviewing new potential employees.• Tasked with upselling potential customers at the sales window when coming in to buy tickets for thegame.• Developed an in depth understanding of the Ottawa Senators programming in regards to both salesand servicing.

As the Premium Client Services Intern, my role was to cold call potential new clients for sales in our premium seating areas such as the Suites, Luxury Boxes, and Bell Lounge. As an intern, I was able to generate over $10,000 in sales in just under 4-months with a target of $4,000. • Responsible for the day-to-day servicing of premium client accounts and relationship management• Built pipeline and closed sales by researching and cold calling businesses in the area. Resulted in over $10,000 in new business generated with target of only $4,000• Maintained and managed over 50 accounts which included emails, phone calls, and in person meetingsto receive feedback from current clients.• Developed strong understanding of business networking, prospecting sales, and professionalcorrespondence• Focused on efficiently delivering the best in-game experiences to top premium clients• Relied upon for processing requests utilizing Archtics, Boxseat, and Outlook.• Secured a full time position as Ticket Operations Co-Ordinator over a month and a half prior to myinternship being completed. One of only a select few to accomplish this with the organization.

As a student in University, my goal was to create and run my own entrepreneurial endeavour. I achieved this when my business proposal was chosen as one of only a select few of over 300 applicants for the Summer Student Business Loan. I created an auto-detailing business in which I drove to customers houses and provided them with car cleaning services. I generated business by going door-to-door and speaking with hundreds of people every night. This in turn helped me secure over $15,000 in my 8 months running the business with a target of $12,000• Implemented traditional marketing (flyers, brochures, door-to-door, cold calls) and digital marketing(social media) initiatives to drive sales (Grew sales from $0-$15,000 in first 8 months)• Maintained detailed notes and feedback to provide the best possible service for current and past clients• Responsible for delivering quality service and meeting non-negotiable deadlines• Developed skills to prospect, build, and maintain business