• Established a Services delivery vertical within the existing Alkami Product organization with a strict focus on delivering customer requested features and enhancements in parallel with the strategic product roadmap.• Reduced time-to-deilvery for client requested feature enhancements by 55%, increased delivery SLA compliance to 96%, and shortening the delivery SLA by 50%.

• Built a 29-person Solution Architecture organization responsible for application demonstrations, product and solution design and scoping, RFP/RFI responses, due diligence requests, and contract negotiation• Supported the generation of more than $1B in 5-year TCV SaaS contracts with an average duration of 6.3 years and average revenue in excess of $4.4MM• Served as the executive liaison with Product leadership to identify strategic areas of investment and to design and contractually commit to functional enhancements for individual clients• Met and exceeded company sales goals every year without any modifications for COVID pandemic implications resulting in 7 consecutive President’s Club qualifications (2017-2023)• Instituted best practices and standards for all RFP/RFI, presentation, and scoping activities to drive efficiency with an average growth in deliverables of 27% year over year• Reduced average number of development hours per implementation by 85% over 4 years through the institution of problem oriented scoping and strategic investments in scalable and extensible solutions• Executed contractual red-line reviews and pricing negotiations with both inside and outside council including drafting of contract language and modifications to both project scope and statements of work

• Instituted a post-sales solution architecture organization supporting implementation teams to improve operational efficiency of the delivery organization by 24% through the separation of technical/business knowledge from project management verticals• Managed a technical consulting and solution architecture organization responsible for supporting 23 project managers who implemented 30-35 accounts per year generating ~1MM net-new users annually• Developed a T&M professional services model for the delivery organization allowing for rapid responses to client needs while maintaining targeted margin objectives (>60%)• Created an out-of-the-box delivery model allowing for greater down-market penetration and resulting in a 33% reduction in time-to-market for community institution implementations• Implemented onboarding processes resulting in a 50% faster availability of newer team members while growing the team 200% in 1 year• Directed and executed on-site technical gap and business requirement definition sessions with 54 financial institutions from $500MM to $14B in assets• Executed 39 client launches resulting in the net-new addition of over 1.8 million users and contract revenue totaling $217 million dollars• Negotiated project contract scope changes generating an additional $4.6 million dollars in revenue

• Served as a solution and account SME for Teller Capture development teams to effectively transition account domain expertise to ARGO teams to avoid disruptions to ARGO clients• Built an end-user response time solution within the ARGO platform to measure and report application performance from an end-user's perspective at every significant point of engagement and processing throughout Teller Capture application

• Conducted on-site integration and business design sessions with 3 of the top 25 banks in the U.S.• Defined and implemented auditable project management processes that improved company defect per hour ratio by 12X• Directed implementation of Microsoft TFS and Sharepoint for requirements traceability and SDLC execution administration• Managed a team of development leads that executed all technical design documentation and review for teller products

• Implemented 2 teller systems with document imaging with a collective ACV of $45 million dollars• Integrated proprietary and third-party technologies for Teller, Sales, and Servicing applications• Led multiple software development teams of varying skill sets and experience levels producing 38,000 hours of development