Eric Ryan Email & Phone Number

Plano, TX, US

Plano, TX, US

• Established a Services delivery vertical within the existing Alkami Product organization with a strict focus on delivering customer requested features and enhancements in parallel with the strategic product roadmap.
• Reduced time-to-deilvery for client requested feature enhancements by 55%, increased delivery SLA compliance to 96%, and shortening the delivery SLA by 50%.

Plano, TX, US

• Built a 29-person Solution Architecture organization responsible for application demonstrations, product and solution design and scoping, RFP/RFI responses, due diligence requests, and contract negotiation
• Supported the generation of more than $1B in 5-year TCV SaaS contracts with an average duration of 6.3 years and average revenue in excess of $4.4MM
• Served as the executive liaison with Product leadership to identify strategic areas of investment and to design and contractually commit to functional enhancements for individual clients
• Met and exceeded company sales goals every year without any modifications for COVID pandemic implications resulting in 7 consecutive President’s Club qualifications (2017-2023)
• Instituted best practices and standards for all RFP/RFI, presentation, and scoping activities to drive efficiency with an average growth in deliverables of 27% year over year
• Reduced average number of development hours per implementation by 85% over 4 years through the institution of problem oriented scoping and strategic investments in scalable and extensible solutions

Plano, TX, US

• Instituted a post-sales solution architecture organization supporting implementation teams to improve operational efficiency of the delivery organization by 24% through the separation of technical/business knowledge.
• Managed a technical consulting and solution architecture organization responsible for supporting 23 project managers who implemented 30-35 accounts per year generating ~1MM net-new users annually
• Developed a T&M professional services model for the delivery organization allowing for rapid responses to client needs while maintaining targeted margin objectives (>60%)
• Created an out-of-the-box delivery model allowing for greater down-market penetration and resulting in a 33% reduction in time-to-market for community institution implementations
• Implemented onboarding processes resulting in a 50% faster availability of newer team members while growing the team 200% in 1 year
• Directed and executed on-site technical gap and business requirement definition sessions with 54 financial institutions from $500MM to $14B in assets

Richardson, Texas, US

• Served as a solution and account SME for Teller Capture development teams to effectively transition account domain expertise to ARGO teams to avoid disruptions to ARGO clients
• Built an end-user response time solution within the ARGO platform to measure and report application performance from an end-user's perspective at every significant point of engagement and processing throughout Teller.

Richardson, Texas, US

• Conducted on-site integration and business design sessions with 3 of the top 25 banks in the U.S.
• Defined and implemented auditable project management processes that improved company defect per hour ratio by 12X
• Directed implementation of Microsoft TFS and Sharepoint for requirements traceability and SDLC execution administration
• Managed a team of development leads that executed all technical design documentation and review for teller products

Richardson, Texas, US

• Implemented 2 teller systems with document imaging with a collective ACV of $45 million dollars
• Integrated proprietary and third-party technologies for Teller, Sales, and Servicing applications
• Led multiple software development teams of varying skill sets and experience levels producing 38,000 hours of development