Eric Abernathy Email & Phone Number

St Louis, Missouri, United States

Responsible for leading a team of Facility Managers, Facility Coordinators and Project Managers. Oversight of KPL, SLAs, vendor management and service line performance on behalf of our client. Provides strategic insight, trends and analysis to influence FM performance and deliverables.

He is currently overseeing of a team of Account Managers within the CW Facility Solutions team. He is directly responsible for growth, client relationship management, team performance and accomplishing clients’ facility management goals. Current client portfolios include office, retail, and industrial. Role includes:• Driving proactive strategy with clients• Increasing client value and C&W service delivery and revenue growth • Creating strong relationships with clients thorough understanding their overall business goals and strategies to ensure client satisfaction and identifying opportunities• Creating a team culture of client excellence • Measure operational and financial goals for client accounts including AOP targets• Executing on all contracted deliverables• Coordinate and participate in regular performance reviews (QBRs or Monthly business reviews)• Develop and maintain strong relationships with vendors and partners• Instill a strategic, data driven approach with all account team members on behalf of client

Account Director at Cushman & Wakefield’s Portfolio Services Center (PSC). Led teams of Transaction Management, Facility Management, Portfolio Administration and Project Management for Safelite Auto Glass, Domino’s, Kura Sushi, Ascensus, LG and Signature Bank accounts, Also led teams within C&W’s Facility Solutions (CWFS) division, including large accounts: Rite Aid, LuluLemon, Ulta Beauty, O'Reilly's, Rent-A-Center, Barnes & Noble, H&M, and the Finish Line. Responsibilities included:• Oversight of a team of Account Managers transaction managers, project managers, lease administrators, and facility coordinators to execute client real estate portfolio strategies across the United States• Portfolios managed include over 7M sf with uses including retail and industrial warehouse and distribution centers• Manage a cumulative $30M client CapEx budget and responsible for reporting on YTD projections and spend trends and analysis• Responsible for P&L management and meeting margin targets• Assist in driving real estate strategies for portfolio growth/reduction/consolidation. Implemented initiatives for new locations, relocations, decommission, expansions, renovations, cost savings opportunities, and the overall reporting of milestone deliverables to key stakeholders within client organizations• Transaction responsibilities include market research, site selection, LOI, and lease negotiations for new service and industrial sites by leveraging a network of brokers in local markets throughout the U.S.• Responsible for completing pro formas to determine IRR for new sites and feasibility for profitability• Manage overall client relationships, team performance, and accomplishing clients’ real estate goals.• Influenced change for cost savings initiatives (scope reduction, reducing scheduling and staffing).• People manager: responsible for team performance across accounts to ensure targets are met, KPI standards are hit, coaching, mentoring and developing staff.

Greater St. Louis Area

• Oversight of program management for retail upgrades and renovations• Managed all elements of project scheduling, budgeting, developing milestones, RACI charts, sourcing and managing vendors, weekly reporting and client interaction• Over 1,100 projects completed in 2 years with a total $90M budget

Oversight of a facility management team providing services for 9 accounts performing 21,000+ work orders annually, equating to a $9 Million managed spend • Led daily operations, vendor management, team performance, developed KPIs, SLAs, and benchmarks for the facility maintenance processes• Implemented new technology platform form tracking and managing incidents and expenses

Identified and evaluated real estate opportunities, site selection, LOI and lease negotiations, managing architects, permitting, general contractors, signage and fixture installation• Completed over 400 lease transactions in 30 states including Puerto Rico

Paid out over 4,000 rent invoices (rent, taxes, insurance)• Processed COIs, SNDAs, estoppels, and reconciliations• Managed facility work orders for on demand service.

Performed consumer lending in the form of personal loans, mortgage refinance, insurance, and credit card sales

Bachelor Of Science (Bs), Business Administration And Management-Organizational Leadership

Bachelor'S Degree, Business Administration And Management