Eric Ableitner Email & Phone Number

Glasgow, GB

Scotland, United Kingdom

Kaufering, Bavaria, Germany

Glasgow, United Kingdom

• Project: Implemented a game changing service (3 days or free) within the market to differentiate Hilti services from competitors. This was rolled out January 2016 with success while also coming in below budget with.
• Management: Responsible for regional area United Kingdom and Ireland. Oversee 60+ employees with an organizational structure which includes Customer Services, Logistics, Repair, etc. Improved operational productivity.
• Identified, developed, and implemented 3-year strategical plan for operations to optimize productivity and utilize allocated resources.
• Focused on Performance Manage Processes (PMP) with direct reports for continuous coaching and learning enhancement.

Harrisburg, Pennsylvania Area

• Project: Led a cross-functional global team in order to design a network configuration in order to open supply routes for operations in Latin America while also optimizing the efficiency of the newly relocated Regional.
• Management: Responsible for 20 locations throughout North and South America. Lead a 3-tiered organizational structure which includes Materials Management, Transportation, Distribution, etc. Improved product.
• Accountable for my operations cost center and rolling forecast, and have ensured year-over-year plan vs total cost.

Tulsa, Oklahoma Area

• Current Project: Lead a cross-functional team both globally and locally including business partners such as IT, Marketing, Finance, and Logistics to deliver change management for new processes and the relocation of.

Tulsa, Oklahoma Area

• Project: Implemented RFID processes and equipment within North America’s 7 Hilti Tool Service Centers while sustaining a smooth and effortless transition into the technicians’ daily responsibilities.
• Improved customer engagement through tool services by conducting research on current operations and creating a value-stream map that determined there was a service level gap. Identified a potential increase for all.
• Management: Lead the day-to-day operations of the Tulsa-TSC and management of personnel. Actively reviewed KPIs in order to make adjustments for correct trending, such as: CCNs, RRF, Tool Efficiency, Productivity, etc.

Bentonville, Arkansas Area

• Project: Objectively reviewed slow-moving items that Walmart believes to be currently running through sub-optimal distribution channels and conduct a cost/benefit and operational feasibility analysis on channeling.
• Completed high-level findings, showing a potential cost benefit of at least $5-7 Million to flow slow-moving items through Walmart’s RDC Breakpack from existing third party Distributors. Pilot tests are being conducted.
• Replenishment: Focused on the "Spices and Salt" category to define instock and inventory management opportunities and work with the RM to define and execute actions for improvement. For accountability, provided weekly.
• Improved in-stock by 3.32% via updating profiles and creating C-stock and DD-update policies

Stuttgart Area, Germany

• Optimized warehouse storage by 30% with the utilization of demand forecasting techniques
• Created new floor plan designs increasing storage efficiency by 20%, additional placement for approximately 60 SKUs
• Increased knowledge and understanding of German culture and business practices by daily interaction with German management and employees

Rogers, Arkansas Area

• Key Accomplishments: Lead a team of 18 technicians and developed performance incentives based on individual load capacity and productivity to increase shop efficiency by an average of 20%
• Managed a monthly budget of $20,000 and implemented cost controls on supplies, out-sourcing and incidentals; directly correlating with a consistent increase in profit by an average of 15.3% annually
• Management: Created trusting relationships with current and potential clients by educating them with clear, high-level explanations of technical problems and providing the highest quality of repair for each individual
• Resolved customer conflicts through corrective measures or informative discussions, and maintained a positive service excellence level of 98% ensuring repeat customers
• Calculated financial reports itemizing employee service hours, expenses and revenue for senior management
• Hired & Trained regular and new employees

Master Of Business Administration (Mba), Masters Of Business Administration

Bachelor Of International Business, Logistics, Materials, And Supply Chain Management, 4.0 Cgpa

Study Abroad, 4.0 Cgpa