Eric Adam Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas Metropolitan Area

• Temporary project contract to repair and recondition Google Chromebooks for school districts across the state of Texas.• Duties include swapping hardware and updating Chrome OS to most current version.• Enrolling systems into the proper school district domain.

San Antonio

• Responsible for helping initialize the communication between company and medical facilities for password upgrade either by e-mail or phone calls.• Remoted into servers to check status of installation status, which was a pool of over 600 facilities. • Encrypted passwords to help provide stronger security.• Pioneered the automation of password and service password updates using Microsoft PowerShell, reducing downtime for hospitals and other medical facilities, while also having to manually update other services. • Contract was complete in January 2022.

San Antonio, Texas, United States

San Antonio, Texas Area

San Antonio, Texas, United States

• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues• Ensured physical security & common attacks while securing the wired and wireless local network• Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning

San Antonio, Texas Area

• Managed Point of Sale System by troubleshooting and providing routine maintenance as needed• Improved customer relations within the department by increasing engagement with the customers.• Improved inventory tracking by making sure that the Customer Availability Process (CAP) and regular bin audits were performed.

Austin, Texas Area

National Guard Unit that was drilled with one weekend per month until the endof 2007.Implemented and maintained the Tactical Local Area Network (TACLAN) aswell as all commercial data and voice services for the 36th Infantry Divisionresulting in secure communications via encryption and other security means.Created and managed network domain accounts on a Microsoft based network,as well as access to email via Microsoft Exchange resulting in customers beingable to access secure email.Supported hardware and software during Field Training Exercises and “WarFighters” in addition to other duties previously described resulting in minimumdowntime due to software or hardware faults.Assisted in the ground-up wiring of buildings in preparation of the trainingexercises. Acted as a liaison between the G-6 of the 36th Infantry Division andJ-6 of the Department of Information Management, resulting in bettercommunications between the different departments.

Austin, Texas Area

Developed the External Cell Utility CD; which streamlined operations of the ExternalCell. The CD included all protocols for ghosting multiple brands of systems, most upto date BIOS versions for computers, as well as several security patches. Thisreduced total system preparation time by two hours per system.Implemented knowledge of telecommunications infrastructure and resources by theuse of hardware and software within the organization which resulted in consistentnetwork performance with minimum down time.Developed the current bar coding system to help with asset tracking and inventorycontrol and this helped in reducing the possibility of lost inventory.Voluntarily took on the task of updating and maintaining the system “ghost” imagewhich helped localize the update process and reduced the time needed for theimplementation of any security upgrades.Managed, ghosted, and distributed all equipment that was received by the UnitedStates Property and Fiscal Office for the Texas Army National Guard which resultedin a short turn around from the time that the equipment arrived to the time that thecustomer received their equipment.Supported the Soldier Readiness Process (SRPs) that were conducted to ensurethe readiness and mobility of soldiers for active duty. This was done by setting upand securing a wireless network for over 100 subscribers. This resulted in a highlymobile and secure wireless network that could be setup anywhere in a matter ofminutes.Supported users of personal computers and network resources, resolving problemsdirectly, by use of remote tools, or by telephone, which ensured minimum down timefor the customers and their organization.Trained as a member of the response team that would respond to natural disaster orterrorist attack in our region by implementing a high-speed satellite network thatwould be able to establish communications via radios, voice over IP (VOIP),standard phone lines, or the Internet.

Computer User Suppport Specialist, Information Technology

Studies multiple aspects of Information Technology Support: ITIL, A+, Network+, Security+

Information Systems Operator Analyst, Information Technology

Diploma Of Education, General Studies, 3.75 Gpa

Activities and Societies: Marching band