•Head of Quick Eats Close Convenience, an award winning disruptive autonomous walk in walk out convenience store•Responsible for reimagining operations and reinventing business and experiences through digital innovation and emerging technologies•Rapidly deploy new lines of revenue using digital and emerging technologies / infrastructures

•Co-founder of Emerge, Aramark’s incubation and innovation team responsible for emerging technology and reinventing experiences. Our mission is to rapidly transform the way business is done in an ever-changing marketplace, to identify new opportunities for growth, and new ways to engage with the modern consumer. •Lead this Fortune 500’s strategy and delivery of industry first experiences in the field of Robotics, AI, and IoT within physical brick and mortar while creating a competitive advantage for Aramark.•Developed processes for partnering with start-up companies, bringing ground breaking technology and incubating ideas within Aramark. Delivering value to our clients, consumers, and operators.

•Lead MDM RFP to implement and perform business transformation for organization, material, and vendor domains across US food services•Streamlined processes for data stewards reducing organization domain master data entry and approval SLA’s from 3 days to 1 day SLA•Developed KPI’s and metrics for steward team to drive insights into performance and bottlenecks•SME for material domain. Leveraged material domain knowledge to increase accuracy of pricing analytics and bring insight to SRP data•Lead proof of concepts to determine level of effort for MDM deployment and deliverable of analytical business cases. Managed the development of POC dashboards developing KPI’s for Data Quality across enterprise systems for Master Data, financial, and labor data. Delivered POC dashboards for brand, channel, and product margin performance analytics•Business Relationship Manager for Data Foundation and Governance organization. Managed the on-boarding of new projects, business requirements gathering, and business communications/engagement. Coordinated between technical analytics team and the business to ensure we were delivering on expectations and delivering value to the business

•Manage a team of 14 analysts, comprised of local and remote contractors and full time employees•Deploy and support a POS footprint of more than 2000 locations across Quick Service Retail, Full Service Restaurant, Residential Dining Hall, and Convenience Store service types•Collaborate with Application Development, Operations, and Marketing in alleviating bottle necks, driving automation, enhancing processes, and developing new offerings•Coordinate system configurations and brand menu/product deployments through collaboration with Marketing, Operations, all Lines of Business, and Analytics teams to drive revenue and engage with the consumer•Procured funding and managed the conversion of legacy POS to enterprise POS•Manage the deployment and support of new POS and Self Order technology driving new service offerings to the business•Drove automation through collaboration with Application Development and Operations teams. Responsible for business analysis, process workflows, vendor collaboration, quality assurance testing, user acceptance testing, field training, and deployment. Automation drove Support SLA's from 4 business days to same day service.

•Manage a team of 10 analysts responsible for Store Support and Operations in the US, CA, and UK•Perform store system analysis and trend system issues and bugs. Collaborate with the development team in prioritizing enhancements/patches based off of trend analysis•Project manage the conversion from Service Desk to Sales Force Community•Manage the opening of a new store support facility. Coordinate on-boarding efforts of new team members•Support the deployment of EMV across the US•IT Liaison to the operations leaders of the business

•Team lead for POS Master Data Management responsible for data mapping, data entry, hierarchy management, and POS menu deployments•Member of Enterprise Data Alignment team responsible for data strategy, data governance, and data process flow across all business verticals•Perform productivity and labor assessments for current processes, future growth planning, and new project execution and support•Responsible for vendor relationships in addition to performing existing and new vendor assessments •Coordinate with Business Intelligence team in understanding POS data output and mappings•Project manage P2PE and NFC payment solution implementations in the US and Canada across all business verticals•Develop project plans, scope documents, procure hardware, and manage budget for small and large scale deployments•Define Enterprise POS deployment and support processes as well as standards •Develop presentations and lead meetings across all levels of the organization

• Manage brand standardization and reporting structure for Micros Simphony • Streamlined POS implementation process across two lines of business• Streamlined POS menu and product support by integrating requests through Service Now and turning an excel based process into a web based enterprise driven process• Lead system and data integration efforts for enterprise systems • Lead new technology testing and roll outs• Develop regression testing and QA processes utilizing HP Quality Center• Developed data mapping methodologies and processes• Collaborate with cross functional teams on enterprise initiatives • Collaborate with Finance, Channel Growth and Marketing on enterprise data analysis • Manage vendor expectations and relationships• Subject Matter Expert for Micros Simphony POS and MyMicros reporting suit

• Manage roll-out of Digital Media installations• Maintain data integrity for Micros Simphony POS• Lead installer for POS conversions and new implementations• Collaborate with cross functional teams on Line of Business initiatives• Developed video based training for Point of Sale processes and daily reconciliation• Reduced on-site footprint for Point of Sale installations by advancing Point of Sale processes and leveraging existing vendor relationships and networks

• First and Second level Micros Simphony POS support• Manage customer expectations• Develop POS processes to better First and Second level support knowledge• Second installer for POS conversions and new implementations